AliveChat vs. Arena.im

It is well suited for communication with existing customers and prospects. It is less appropriate for people just looking to visit our website to get up to date with the latest team news or those who aren't at a computer.

Incentivized

It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market.

Incentivized

• Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
• Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
• Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.

Incentivized

• Easy to set up
• Easy to use
• Cost efficient

Incentivized

• There seems to always be required upgrades where you need to spend more money to get a better product.
• The look and feel continues to change, not necessarily for the bad.
• Price point has gone up a decent amount recently.

Incentivized

• Offer a lower-priced subscription for smaller blogs and websites.
• Provide a clearer way to see how many impressions have been used on the account so far.

Incentivized

AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.

Incentivized

We did not evaluate any other products as Arena.im fit our needs from the start.

Incentivized

• AliveChat has made it easy for us to track the effectiveness of our marketing campaigns. As the real-time number of visitors on the website gives us insights into the performance of ongoing campaigns.
• AliveChat also makes it possible for us to have an idea of where our web visitors are coming from i.e. via the pre-chat survey form for instance. We are able to generate important data like how a web visitor got to know about us, their expectations when visiting our website etc.
• AliveChat makes it easy for web visitors to get a real-time response to their questions, with a delay of probably a few seconds.

Incentivized

• Allowed us to fulfill customer requirements
• Saves us from developing it ourselves (build vs buy)

Incentivized