Alvaria Performance vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Performance
Score 5.4 out of 10
N/A
Alvaria Performance (formerly Aspect Performance Management) is a tool that can reveal insights by enabling the tracking of personal and group performance vs. goal using a wide range of metrics with data sourced from many contact center systems. It includes a coaching module, which helps ensure staff gets the corrective training they need, and gamification to set up targeted challenges with rules, goals and rewards set by the supervisor.N/A
Five9
Score 7.9 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
Alvaria PerformanceFive9
Editions & Modules
No answers on this topic
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
Alvaria PerformanceFive9
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Community Pulse
Alvaria PerformanceFive9
Top Pros

No answers on this topic

Top Cons
Features
Alvaria PerformanceFive9
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Alvaria Performance
-
Ratings
Five9
8.5
14 Ratings
2% above category average
Agent dashboard00 Ratings8.314 Ratings
Validate callers00 Ratings7.913 Ratings
Outbound response00 Ratings8.312 Ratings
Call forwarding00 Ratings8.910 Ratings
Click-to-call (CTC)00 Ratings9.410 Ratings
Warm transfer00 Ratings8.612 Ratings
Predictive dialing00 Ratings9.811 Ratings
Interactive voice response00 Ratings9.710 Ratings
REST APIs00 Ratings8.69 Ratings
Call scripts00 Ratings6.011 Ratings
Call tracking00 Ratings8.914 Ratings
Multichannel integration00 Ratings7.413 Ratings
CRM software integration00 Ratings8.913 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Alvaria Performance
-
Ratings
Five9
8.6
23 Ratings
4% above category average
Inbound call routing00 Ratings8.912 Ratings
Omnichannel inbound routing00 Ratings7.710 Ratings
Recording00 Ratings8.913 Ratings
Quality management00 Ratings7.723 Ratings
Call analytics00 Ratings9.513 Ratings
Historical reporting00 Ratings8.314 Ratings
Live reporting00 Ratings8.312 Ratings
Customer interaction analytics00 Ratings9.211 Ratings
Best Alternatives
Alvaria PerformanceFive9
Small Businesses
8x8 Contact Center
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Score 7.6 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Playvox
Playvox
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
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User Ratings
Alvaria PerformanceFive9
Likelihood to Recommend
9.0
(1 ratings)
7.3
(38 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(9 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
9.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Alvaria PerformanceFive9
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
Alvaria Performance is suited for a company that needs to provide an easy way to schedule employees, provide a general schedule to adhere to daily. Alvaria Performance is also good with creating a visual representation of scheduling data to make it easier to view in a hurry. Alvaria Performance is less suited for specific schedule adjustments, it is good for increments of 1hr or more but less useful if change requires minutes.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Likelihood to Renew
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
Robust product, great reliability and support.
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Usability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
UI is very user friendly and intuitive. Updates are implemented immediately.
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Reliability and Availability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
We have had minimal downtime due to system outages since it was implemented.
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Performance
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
The system's performance is great. Page loads quickly. Reports are generated quickly and sent to our email or FTP. The integration did not impact the performance of our other applications. We have not seen any drop in the performance of either applications since we performed the integration.
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Support Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Online Training
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
I took the certification course for administrator and also received some tips while working with the developer during implementation. The UI was very intuitive, so I was able to figure out how things worked when I configured the users, skills, campaigns, IVR scripts. I worked with the Five9 AI team to beta test Agent Assist.
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Implementation Rating
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
The implementation team that was assigned to us was great. The project manager was very helpful and managed the timeline very efficiently. The developer was very helpful and provided insights while helping us configure the system.
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Alternatives Considered
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Contract Terms and Pricing Model
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
We do annual renewals and it's concurrent licensing which is great.
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Scalability
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
It was very easy to add additional licenses. Once we placed the order, it was activated the following day. Since it's web-based, it's very quick to deploy across multiple sites.
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Professional Services
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
Five9 Professional Services team is very knowledgeable and efficient. I worked with them during implementation and during beta testing for Five9 Agent Assist and Ai Insights.
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Return on Investment
Alvaria, Inc (Aspect Software + Noble Systems)
No answers on this topic
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

Five9 Screenshots

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