Alvaria Quality vs. Webex Contact Center
Alvaria Quality vs. Webex Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alvaria Quality | N/A | Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement. | N/A | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
Alvaria Quality | Webex Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alvaria Quality | Webex Contact Center | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Alvaria Quality | Webex Contact Center | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alvaria Quality | Webex Contact Center | |
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Likelihood to Recommend | 7.0 (1 ratings) | 9.0 (27 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
Alvaria Quality | Webex Contact Center | |
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Likelihood to Recommend | Alvaria, Inc (Aspect Software + Noble Systems) | Cisco |
Pros | Alvaria, Inc (Aspect Software + Noble Systems) | Cisco |
Cons | Alvaria, Inc (Aspect Software + Noble Systems) | Cisco |
Alternatives Considered | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Cisco |
Return on Investment | Alvaria, Inc (Aspect Software + Noble Systems) No answers on this topic | Cisco |
ScreenShots | Webex Contact Center Screenshots |