What users are saying about
16 Ratings
11 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Amazon Pay

For our medium-sized organization, which is a strong supporter of local businesses/entrepreneurs, and has diverse funding sources, Amazon Pay is a real asset. It is reliable, convenient, easy to track expenses and revenue, and keeps a history of transactions across various timeframes. It would be an excellent application for new and upcoming small businesses as well, minimal overhead, and a commonly accepted form of payment/garnering revenue.
Anonymous | TrustRadius Reviewer

Billtrust

For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
Anonymous | TrustRadius Reviewer

Pros

Amazon Pay

  • We are using the BigCommerce platform, and to set-up Amazon pay I literally had to add it to our Amazon seller central account then our BigCommerce account and that was it. Extremely simple set-up process.
  • When implemented, Amazon pays integrated with our Amazon Seller Central account so we didn't need to worry about having to keep another login on file and everything regarding Amazon Pay can be easily accessed from seller central.
  • The checkout with the Amazon button that is added is very useful for our e-commerce shop and the best thing that it provides is automatic inputting of our customers' data making the checkout process easier for them.
  • Great customer service that is timely and easy to get ahold of.
Anonymous | TrustRadius Reviewer

Billtrust

  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
John Heinzel | TrustRadius Reviewer

Cons

Amazon Pay

  • Sign up process is a bit tedious and long, would love to see a simpler process.
  • Does not handle ACH transactions, though most processors don't...but it would be a nice feature from a leader in the industry.
  • Withdrawal times! Ugh, 5-7 days? There are other processors that are much faster...there's no reason Amazon can't be either.
Anonymous | TrustRadius Reviewer

Billtrust

  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
Lisa Burns | TrustRadius Reviewer

Support Rating

Amazon Pay

Amazon Pay 9.0
Based on 9 answers
Amazon Pay gets a rating of 9 because it does not drastically improve the business. That said, it allows us to offer another payment method for users who trust Amazon and will always or only checkout with Amazon Pay. The support team for Amazon Pay is top-notch and will help get all issues resolved.
Anonymous | TrustRadius Reviewer

Billtrust

Billtrust 8.1
Based on 8 answers
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
Jill Liegghio | TrustRadius Reviewer

Alternatives Considered

Amazon Pay

We love Amazon Pay and love that it doesn't have to be an either-or situation using these types of checkout options and solutions. We use it, as well as checkout options like Paypal, Affirm, etc. And while those other options get sales and orders, we are starting to see a lot more tractions and sales coming through Amazon Pay vs those other channels. But it is super nice knowing that we can easily use them all!
Anonymous | TrustRadius Reviewer

Billtrust

For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Pay

  • ROI in development with less overhead dedicated to payment processing
  • ROI in app support now that solution is scalable
  • Negative impact in offerings, because this solution cannot be changed out for another
John McCulley | TrustRadius Reviewer

Billtrust

  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
Candace Hoover | TrustRadius Reviewer

Pricing Details

Amazon Pay

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Billtrust

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison