Ameyo by Exotel vs. Latitude by Genesys
Ameyo by Exotel vs. Latitude by Genesys
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ameyo by Exotel | Mid-Size Companies (51-1,000 employees) | Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through IP-based connection. Unlike traditional on-premise PBX systems, Ameyo eliminates the need for telecom hardware, reducing deployment time and upfront costs while increasing scalability. Leveraging… | N/A | |
Latitude by Genesys | Mid-Size Companies (51-1,000 employees) | Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,… | $75 per month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | Prices listed are per named user, billed annually. Usage-based pricing may apply. | ||||||||||||||
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Ameyo by Exotel | Latitude by Genesys | |
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Workforce Optimization (WFO) |
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Ameyo by Exotel | Latitude by Genesys | |
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Small Businesses | CloudTalk Score 8.5 out of 10 | Square 9 Softworks Score 9.8 out of 10 |
Medium-sized Companies | CloudTalk Score 8.5 out of 10 | Square 9 Softworks Score 9.8 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Webexpenses Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ameyo by Exotel | Latitude by Genesys | |
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Likelihood to Recommend | 8.3 (3 ratings) | 8.4 (4 ratings) |
Usability | 8.9 (2 ratings) | 8.2 (1 ratings) |
Support Rating | 6.0 (1 ratings) | 9.1 (1 ratings) |
Ameyo by Exotel | Latitude by Genesys | |
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Likelihood to Recommend | Exotel Techcom
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Pros | Exotel Techcom
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Cons | Exotel Techcom
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Usability | Exotel Techcom
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Support Rating | Exotel Techcom
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Alternatives Considered | Exotel Techcom
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Return on Investment | Exotel Techcom
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ScreenShots | Ameyo by Exotel Screenshots | Latitude by Genesys Screenshots |