amoCRM vs Oncontact | TrustRadius

Likelihood to Recommend

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.

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Christopher Power

Virtual Enterprise Coordinator/Educator

NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees

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Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Feature Rating Comparison

amoCRM

Oncontact

Customer data management / contact management

Workflow management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Territory management

Contract management

Quote & order management

Channel / partner relationship management

amoCRM

Oncontact

Call center management

Case management

Help desk management

amoCRM

Oncontact

Lead management

Email marketing

amoCRM

Marketing automation

amoCRM

Oncontact

Mobile access

Pros

Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
Rich API. You can easily export all leads from amoCRM to different services and work with this data.
Customization. You can add your own fields to lead card to fit your needs.
Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.

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Roman Yarovyi

Product Project Manager

SpringStudioConstruction, 11-50 employees

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Company Name
Contacts

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Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

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Cons

Room for improvement would be that you need to manually integrate some of the apps for use.
Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?

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Christopher Power

Virtual Enterprise Coordinator/Educator

NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees

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Customization could be easier. Just about anything is possible, but the learning curve is steep.
More focus on mass loading

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Oncontact 10.0

Based on 1 answer

The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Alternatives Considered

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.

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Roman Yarovyi

Product Project Manager

SpringStudioConstruction, 11-50 employees

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Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Return on Investment

Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.

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Christopher Power

Virtual Enterprise Coordinator/Educator

NYC Department of Education / Francis Lewis High SchoolEducation Management, 201-500 employees

View all 2 answers on this topic

Don't know, I only use occasionally

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Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

amoCRM Editions & Modules

Edition

Basic	$15¹
Advanced	$25.00¹
Enterprise	$45¹

/user/month

Additional Pricing Details

No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

General

Oncontact

Likelihood to Recommend

amoCRM

Oncontact

Feature Rating Comparison

Customer data management / contact management

Workflow management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Interaction tracking

Territory management

Contract management

Quote & order management

Channel / partner relationship management

Call center management

Case management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Scripting environment

API for custom integration

Custom objects

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Mobile access

Pros

amoCRM

Oncontact

Cons

amoCRM

Oncontact

Likelihood to Renew

amoCRM

Oncontact

Alternatives Considered

amoCRM

Oncontact

Return on Investment

amoCRM

Oncontact

Screenshots

amoCRM

Oncontact

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

amoCRM Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

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