What users are saying about
8 Ratings
3 Ratings
8 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

amoCRM

Where amoCRM is extremely beneficial is with sales teams needing to find a cloud platform that can be easily learned and implemented. At the high school, college and small business level it is fairly priced and easy to work with. The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers. In a day like today where it is crucial to make sales as fast as possible, because any hesitate could result in a loss of a sale, this platform makes it pretty simple. Web forms implemented on our website really helps to connect all of our communication. I would highly recommend it as a means for small businesses to track sales, clients and data. I think as the business grows there may be software that does the sales, marketing tracking side, as well as payroll and HR services as well to not need multiple providers.
Christopher Power | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

amoCRM
8.8
Oncontact
5.1
Customer data management / contact management
amoCRM
10.0
Oncontact
5.0
Workflow management
amoCRM
8.5
Oncontact
4.5
Opportunity management
amoCRM
8.0
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
amoCRM
8.5
Oncontact
9.0
Interaction tracking
amoCRM
9.0
Oncontact
4.5
Territory management
amoCRM
Oncontact
5.0
Contract management
amoCRM
Oncontact
4.0
Quote & order management
amoCRM
Oncontact
4.0
Channel / partner relationship management
amoCRM
Oncontact
5.0

Customer Service & Support

amoCRM
8.5
Oncontact
3.6
Call center management
amoCRM
8.5
Oncontact
4.5
Case management
amoCRM
Oncontact
5.5
Help desk management
amoCRM
Oncontact
1.0

Marketing Automation

amoCRM
8.9
Oncontact
8.5
Lead management
amoCRM
10.0
Oncontact
8.0
Email marketing
amoCRM
7.8
Oncontact
9.0

CRM Project Management

amoCRM
6.3
Oncontact
9.0
Task management
amoCRM
8.3
Oncontact
9.0
Billing and invoicing management
amoCRM
5.0
Oncontact
Reporting
amoCRM
5.8
Oncontact
9.0

CRM Reporting & Analytics

amoCRM
7.5
Oncontact
8.7
Forecasting
amoCRM
7.3
Oncontact
9.0
Pipeline visualization
amoCRM
10.0
Oncontact
8.0
Customizable reports
amoCRM
5.3
Oncontact
9.0

Customization

amoCRM
8.5
Oncontact
5.0
Custom fields
amoCRM
10.0
Oncontact
4.5
Scripting environment
amoCRM
7.0
Oncontact
4.0
API for custom integration
amoCRM
8.5
Oncontact
7.0
Custom objects
amoCRM
Oncontact
4.5

Security

amoCRM
9.3
Oncontact
10.0
Single sign-on capability
amoCRM
10.0
Oncontact
10.0
Role-based user permissions
amoCRM
8.5
Oncontact
10.0

Social CRM

amoCRM
10.0
Oncontact
7.0
Social data
amoCRM
10.0
Oncontact
7.0
Social engagement
amoCRM
10.0
Oncontact
7.0

Integrations with 3rd-party Software

amoCRM
8.5
Oncontact
7.0
Marketing automation
amoCRM
8.5
Oncontact
7.0

Platform

amoCRM
8.5
Oncontact
8.0
Mobile access
amoCRM
8.5
Oncontact
8.0

Pros

amoCRM

  • Easy to use interface. You can customize your lead's view to show the most important information for amoCRM users.
  • Ready to use Integrations. You can integrate amoCRM with your virtual PBX service, end-to-end analytics service, mailing services.
  • Rich API. You can easily export all leads from amoCRM to different services and work with this data.
  • Customization. You can add your own fields to lead card to fit your needs.
  • Access management. You can set up different rights for different users, so only several users can, for example, delete leads or export data.
Roman Yarovyi | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

amoCRM

  • Room for improvement would be that you need to manually integrate some of the apps for use.
  • Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields. Perhaps using AI platforms could help identify what content should flow where on the platform.
  • Allow for Twitter integration. Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?
Christopher Power | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

amoCRM

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Alternatives Considered

amoCRM

Reasons why we chose amoCRM:1. It's customizable, we can add custom fields and processes.2. It has a lot of ready integrations with services we use.3. Rich API that allows building completely custom analytics based on data from CRM.4. UI can be customized too. We show our internal users all the data they need to work with the client.
Roman Yarovyi | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

amoCRM

  • Positive impact is on time, the mobile app makes it easy to implement on all devices. For students, it helps to improve their communication skills.
  • Positive, the leads you can gather all in one place makes it much more of an efficient process to track communication, so it saves time, and as a result, saves money.
  • Negative, it seems to take up a lot of data on our mobile devices. Overall it does not have a major impact on the business, but on a mobile device it does drain the battery more than other apps do.
Christopher Power | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Screenshots

Pricing Details

amoCRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

amoCRM Editions & Modules

Edition
Basic$151
Advanced$25.001
Enterprise$451
  1. /user/month
Additional Pricing Details
No minimum amount of users. Free set-up assistance with your own personal amoCRM expert.

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison