Answerbase vs. Zoho Wiki

Zoho Wiki

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Answerbase	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…	$49 per month
Zoho Wiki	Score 8.0 out of 10	N/A	Zoho Wiki is presented by the vendor as an easy to use knowledge management tool, caters to the particular needs of teams within the organization. With it users can effectively create and share knowledge.	N/A

Pricing

Answerbase

Zoho Wiki

Editions & Modules

Basic: $49
per month
Professional: $149
per month
Business: $399
per month
Enterprise: Quote
per year

No answers on this topic

Offerings

Pricing Offerings
Answerbase	Zoho Wiki
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

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More Pricing Information

Community Pulse
	Answerbase	Zoho Wiki
Top Pros	Pro Customer service support Pro Support team Pro Excellent customer	Pro Live chat Pro Chat option Pro Live chat option
Top Cons	Minus Setting up	Minus Attach files Minus White labeling Minus Data centers

Best Alternatives
	Answerbase	Zoho Wiki
Small Businesses	Notion Score 8.8 out of 10	Notion Score 8.8 out of 10
Medium-sized Companies	Tridion Score 9.0 out of 10	Tridion Score 9.0 out of 10
Enterprises	Tridion Score 9.0 out of 10	Tridion Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Answerbase	Zoho Wiki
Likelihood to Recommend	10.0 (1 ratings)	7.7 (3 ratings)

User Testimonials
	Answerbase	Zoho Wiki
Likelihood to Recommend	Lumin Creative We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities Incentivized NB Nathan Brown Sales Manager Read full review	Zoho You can keep all of your organization information in one place without having to pay for it. You can make it your permanent knowledge base for training of your customers, without having to build another one on your website. However if you have multiple projects, then you need to either use the paid version or some other tool, as for the free version you are only provided with one free wiki. Incentivized Humayun Farooqi Customer Success Manager Read full review
Pros	Lumin Creative Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea Browse existing community pages to see if your question has been answered Allows you to share relevant documents with specific staff Excellent customer service support team that are always on hand to help Incentivized NB Nathan Brown Sales Manager Read full review	Zoho Centralized Content Categorization Collaboration Notifications & Updates Integrations Incentivized Verified User Anonymous Read full review
Cons	Lumin Creative Onboarding checklist would be a great addition as setting up can be complicated Incentivized NB Nathan Brown Sales Manager Read full review	Zoho Even for business plan, they provide 1GB storage/ User which is very less in case if you need to attach files, this must be upgraded without increasing cost. It is no-where mentioned that where their data centers are located, in some countries like India it is legal compliance that data should reside in country. They don't have adequate templates to start with. Incentivized Namandeep Bhatia Co Founder & Chief Technology Officer Read full review
Alternatives Considered	Lumin Creative Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time. Incentivized NB Nathan Brown Sales Manager Read full review	Zoho Confluence features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other Zoho products which Atlassian was not offering, therefore Zoho Wiki was considered the best alternative. Incentivized Humayun Farooqi Customer Success Manager Read full review
Return on Investment	Lumin Creative Increased collaboration in the workplace Saved time on staff asking the same questions Provides customers a 'live' community to liaise with Incentivized NB Nathan Brown Sales Manager Read full review	Zoho Quicker Ramp Times of Employees. Time Savings Improved Efficiencies Incentivized Verified User Anonymous Read full review
ScreenShots	Answerbase Screenshots