What users are saying about
97 Ratings
97 Ratings
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Score 7.8 out of 100
10 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

AppDynamics

As it pertains to monitoring database transactions, as our application relies heavily on SQL, AppDynamic's monitoring tool made an immediate impact on sorting which ones are slow. The business transactions that we can capture are limited in the sense that our application works where it can't be limited to 200, so we ended having to setup service endpoints to account for it.
Anonymous | TrustRadius Reviewer

Pinpointe On-Demand

Pinpointe is perfect for managing large numbers of contacts, including gathering new contacts and storing them throughout your databases, which can further be broken into lists and then individual tags for sorting and sending.Where it really excels is in the email marketing sector. We are able to send as many as several hundred thousand emails per hour, making sure all of our customers get time sensitive marketing material quickly.
Christopher Boyd | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

AppDynamics
8.6
Pinpointe On-Demand
Application monitoring
AppDynamics
8.8
Pinpointe On-Demand
Database monitoring
AppDynamics
8.7
Pinpointe On-Demand
Threshold alerts
AppDynamics
9.2
Pinpointe On-Demand
Predictive capabilities
AppDynamics
7.8
Pinpointe On-Demand
Application performance management console
AppDynamics
8.6
Pinpointe On-Demand
Collaboration tools
AppDynamics
8.4
Pinpointe On-Demand

Email & Online Marketing

AppDynamics
Pinpointe On-Demand
9.0
WYSIWYG email editor
AppDynamics
Pinpointe On-Demand
9.5
Dynamic content
AppDynamics
Pinpointe On-Demand
9.7
Ability to test dynamic content
AppDynamics
Pinpointe On-Demand
9.6
Landing pages
AppDynamics
Pinpointe On-Demand
8.5
A/B testing
AppDynamics
Pinpointe On-Demand
8.4
Mobile optimization
AppDynamics
Pinpointe On-Demand
9.5
Email deliverability reporting
AppDynamics
Pinpointe On-Demand
7.8
List management
AppDynamics
Pinpointe On-Demand
9.6
Triggered drip sequences
AppDynamics
Pinpointe On-Demand
8.6

Reporting & Analytics

AppDynamics
Pinpointe On-Demand
9.6
Dashboards
AppDynamics
Pinpointe On-Demand
9.7
Standard reports
AppDynamics
Pinpointe On-Demand
9.7
Custom reports
AppDynamics
Pinpointe On-Demand
9.6

Pros

AppDynamics

  • Giving a network map of our application that shows where slowdowns are occurring and where network traffic is running into a bottleneck.
  • We are able to gather node-specific information that shows the number of sessions a web server or even Redis session statistics.
  • We use AppDynamics to give a holistic view of our application allowing us to quickly narrow in on problems.
Tyler Twitchell | TrustRadius Reviewer

Pinpointe On-Demand

  • The detailed statistics page is really helpful.
  • Excellent and flexible Builder.
  • Customer Service responds within one hour.
  • Stock photos included.
  • Database separation & sub-accounts.
  • Excellent multi-inbox previewer available.
  • Responsive templates.
  • Invaluable webinars and training.
Anonymous | TrustRadius Reviewer

Cons

AppDynamics

  • Price of the AppDynamics is high. But it has many valuable features. This makes it difficult for small businesses to enter.
  • Functionality is overkill for most small to midsize businesses (SMBs). When stacking up product units, it can get pricey for enterprises as well.
  • With fine granular configs and customizations available, it will also mean that it is very complicated and requires a certain amount of knowledge before we can make full use of all features in the product. Much careful thought and planning is required to get the most of it. Set-up will be longer. One recommendation is for features to be better documented.
Anonymous | TrustRadius Reviewer

Pinpointe On-Demand

  • Depending on the amount, when I am in the middle of uploading a list of contacts I get bumped out and have to submit a request to increase my dataset. That being said, our company as a whole is happy with what Pinpointe provides us with as is.
Alex Ashbaugh | TrustRadius Reviewer

Likelihood to Renew

AppDynamics

No score
No answers yet
We are a reseller of appdynamics
Anonymous | TrustRadius Reviewer

Pinpointe On-Demand

Pinpointe On-Demand 9.0
Based on 3 answers
Pinpointe On-Demand is a critical component of our marketing infrastructure and we will continue to use it to support our email marketing requirements
Donna Parent | TrustRadius Reviewer

Support Rating

AppDynamics

AppDynamics 8.1
Based on 8 answers
AppDynamics has its own community site that includes forums and a knowledge base. On the forums, you can converse with other members of the community and ask technical questions as you have them. Though this forum isn’t filled with people there are active members for you to gain some valuable insights.
Eduin Zuloaga | TrustRadius Reviewer

Pinpointe On-Demand

Pinpointe On-Demand 9.1
Based on 1 answer
They are quick to respond to requests, usually within an hour. If they don't have an immediate fix to a problem, they let me know what the status is and what they are doing about a request. In some cases, if the development team needs to be involved because a bug is found, they have fixed and patched the system same day. Rarely do I ever get that kind of customer support response with any other company.They don't have a premium support tier because they treat every request with the same level of professionalism and response time (again, to at least let you know it was received and an actual person is looking at it, even if they are busy with other requests).
Christopher Boyd | TrustRadius Reviewer

Alternatives Considered

AppDynamics

New Relic is only SaaS and keys off of AppDex scoring (i.e. industry baselines) and not on my application's baselines. Where most of our stuff is custom apps, going off of industry wasn't valuable to us. It was also cost prohibitive
Anonymous | TrustRadius Reviewer

Pinpointe On-Demand

Pinpointe is a great #2 for specialty campaigns. Our bounce rates were higher than with other providers. Pinpointe's detailed reports and interface are a step above the competition.
Anonymous | TrustRadius Reviewer

Return on Investment

AppDynamics

  • AppDynamics isn't cheap, but it definitely helps to ensure our applications and APIs are up and running without issue. The alerting is usually good but occasionally mixed, for example sometimes flagging a single error as a critical issue since the API is usually completely error free.
  • The cost saving in terms of trouble shooting and analyzing issues in production is fantastic - to know about issues before they are reported by customers enables you to be proactive in resolving them and ensuring maximum up time for our applications.
Anonymous | TrustRadius Reviewer

Pinpointe On-Demand

  • Our ROI has gone up significantly since using Pinpointe.
  • We are able to use the coding to implement a join form on our website directly so we don't have to download from our website and upload to Pinpointe each time we want to add our contacts.
  • Our emails show up white-labeled so it is our own branding on all emails.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AppDynamics

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppDynamics Editions & Modules

Edition
APM Pro$3,3301
APM AdvancedContact sales team
APM PeakContact sales team
  1. per year
Additional Pricing Details

Pinpointe On-Demand

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pinpointe On-Demand Editions & Modules

Edition
Enterprise Edition$390+1
Standard Edition$74+2
  1. Per User; Email Volume
  2. Contacts, Email Volume
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AppDynamics
8.9
Pinpointe On-Demand
8.5

Likelihood to Renew

AppDynamics
Pinpointe On-Demand
9.0

Support Rating

AppDynamics
8.1
Pinpointe On-Demand
9.1

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