Appian vs Microsoft Dynamics 365 | TrustRadius

What users are saying about

Score 7.4 out of 10

Based on 161 reviews and ratings

Score 7.6 out of 10

Based on 537 reviews and ratings

Feature Rating Comparison

Appian

Microsoft Dynamics 365

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Appian

Microsoft Dynamics 365

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Appian

Microsoft Dynamics 365

Case management

Call center management

Help desk management

Appian

Microsoft Dynamics 365

Lead management

Email marketing

Appian

Microsoft Dynamics 365

Task management

Billing and invoicing management

Reporting

Appian

Microsoft Dynamics 365

Forecasting

Pipeline visualization

Customizable reports

Appian

Microsoft Dynamics 365

Custom fields

Custom objects

Scripting environment

API for custom integration

Appian

Microsoft Dynamics 365

Single sign-on capability

Role-based user permissions

Appian

Microsoft Dynamics 365

Social data

Social engagement

Appian

Microsoft Dynamics 365

Marketing automation

Compensation management

Appian

Microsoft Dynamics 365

Mobile access

Pros

I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
You can understand business use case and convert it to a logical process automation.
Process Modeller has improved a lot and providing smart services use adds more value.
Service integration helps us to seamlessly integrate with third-party systems

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Ravi Joshi, PMI-ACP®

Solutions Architect

Fidelity InternationalInvestment Management, 5001-10,000 employees

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Provisioning and initial deployment are a breeze and completed within a day or less after receiving the licences.
Customizations and configuring the database instances is extremely simple as long as changes and enhancements are implemented cautiously and with purpose.
Integration with other Microsoft applications is one of the top selling points, such as Outlook for tracking email to Dynamics 35, data connections to Excel for refreshing data exports, PowerBI, Flow, & PowerApps
Advanced Find querying is one of the easiest tools to quickly get and save data accessed regularly.
The native Microsoft mobile tablet and phone app can be implemented with minimal extra work or configurations.
Ability to 100% fully implement (and integrate with other Microsoft platforms) with no code whatsoever (100% no code SaaS!) saving time any money for quick deployments.
The Dynamics 365 community is massive for forum support and user group networks.

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Systems & Data Manager

APTIMConstruction, 10,001+ employees

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Cons

Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
Graphical user interface could use some additional improvements but it has come a long way already.
Sites could use some additional modifications. Currently, the News Feed is not available on a site.

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Business Process Management Administrator/Designer

Scripps Networks InteractiveBroadcast Media, 1001-5000 employees

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Customization is tricky with Microsoft Dynamics 365. Javascript is primarily used, and due to this most business edition users keep their solution as "out of the box" as possible to save time and cost.
The out of the box interface is clunky, and those who do not want to customize the interface will lose time figuring out and navigating through the complex interface.
To get the most out of Microsoft Dynamics 365, you need integrations with the rest of Microsoft's suite, which incurs more cost and can make it so you're putting all your "eggs in one basket".

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Alexander Cooper

Applications Consultant

Fujitsu UKComputer Software, 10,001+ employees

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Likelihood to Renew

Appian 9.0

Based on 16 answers

We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian

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Michael Campbell, PMP,CSM

Director, Strategic Process Project Management

Scripps NetworksBroadcast Media, 1001-5000 employees

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Microsoft Dynamics 365 7.9

Based on 19 answers

CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place.We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade.We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.

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Analyst / CRM Administrator

Partners Rx51-200 employees

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Usability

Appian 7.8

Based on 32 answers

The interface is as difficult to use as you make it. We like to follow the KISS principle and automate the mundane so that our staff can concentrate on their day job and not have to worry about what happens next.

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Business Analyst

Sydney AirportAirlines/Aviation, 201-500 employees

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Microsoft Dynamics 365 9.0

Based on 8 answers

The application handles well in terms of maintaining your master data about customers and it provides you with the steps to form a lead to an actual order. Navigation is fairly easy and you can easily export data to Excel or call out a small graph if needed. The dashboard functionality provides some well-customized overviews for each business area so this a well-used tool for the business.

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Verified User

Technician in Information Technology

Medical Devices Company, 201-500 employees

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Support

Appian 8.3

Based on 55 answers

We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.Recently I've needed to send in quite a few support tickets for various issues, none of them were critical and 2 or 3 of them were just questions. Each time I got a response very quickly and each time the help was what was needed.

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Verified User

Analyst in Information Technology

Financial Services Company, 501-1000 employees

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Microsoft Dynamics 365 10.0

Based on 1 answer

Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.

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Marketing Specialist

ThyssenKrupp Rotek IncorporatedMechanical or Industrial Engineering, 201-500 employees

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Implementation

Appian 8.2

Based on 3 answers

It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.

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Development Team Lead for BPM, Integration and Special Project Teams

University of WollongongHigher Education, 1001-5000 employees

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Microsoft Dynamics 365 9.2

Based on 4 answers

We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.

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Marketing Director

TriNet (Accord Human Resources)Retail, 201-500 employees

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Alternatives Considered

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.

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Verified User

Project Manager in Other

Banking Company, 201-500 employees

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I converted a company from JD Edwards CRM to MS Dynamics CRM 4.0. I had very limited experience with the JD Edwards CRM, but my overall impression of the JDE CRM is that JDE is not a CRM system but an ERP system. It seemed that the CRM piece of JDE was added-on as a last minute, "let's stay with the times" module. It was very simplistic and lacked structure. My experience with the JDE CRM system was in 2008-2009.

I converted a very small division of my current company from SalesForce into CRM. I had limited visibility to the SalesForce system. It seemed that there was a limited ability to customize the system. It was also difficult to export all of the data from SalesForce for import into MS Dynamics CRM. This was done in 2010.

In both of my experiences, the end user feedback after the conversion was priceless. In both situations, the end-users felt that the new system (MS Dynamics CRM) was much easier to use than the previous systems that the used.

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Christina Bayley

CRM Systems Analyst

AmeriQuest Business ServicesInformation Technology and Services, 201-500 employees

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Return on Investment

Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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Lynley Johnston

Contract Senior Business Analyst

Department of Internal Affairs (NZ)Government Administration, 1001-5000 employees

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It is hard to say, the reason why we are using Microsoft Dynamics CRM is because it is provided to us for free.
It could be worthwhile to investigate whether an alternative CRM (even though paid) can be used to boost the ROI

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Verified User

Manager in Marketing

Information Technology and Services Company, 51-200 employees

View all 76 answers on this topic

Screenshots

See All (5) Appian Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

Appian

Microsoft Dynamics 365

Appian

Microsoft Dynamics 365

Appian

Microsoft Dynamics 365

Appian

Microsoft Dynamics 365

Appian

Microsoft Dynamics 365

Appian

Microsoft Dynamics 365

Appian

Microsoft Dynamics 365

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