Likelihood to Recommend For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise. For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
Read full review It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
Logan Poe Network and Computer Support Specialist
Read full review Pros Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks. Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks. Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time. Read full review Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique. Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression. The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM. Read full review Cons I would like to see more included Unix scrips that can be pushed to clients. Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me. Read full review Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server. Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro. Read full review Likelihood to Renew We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
Read full review Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
Read full review Usability The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
Read full review I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
Read full review Support Rating Apple support is great.
Read full review My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with
RDM - both free and paid versions.
Read full review Implementation Rating Very quick and easy install with no real issues
Read full review Alternatives Considered I use
TeamViewer with users who are having trouble connecting to the VPN. I think
TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support,
TeamViewer can come with a pretty hefty price tag.
Read full review I think they're great tools also. But.
Skype for Business , it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And
TeamViewer , I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Read full review Return on Investment Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return. The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn. One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes. Read full review There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users Read full review ScreenShots Wayk Bastion (Discontinued) Screenshots