What users are saying about
8 Ratings
22 Ratings
8 Ratings
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Score 8.2 out of 101
22 Ratings
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Score 9.4 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

Forcepoint DLP

Websense requires some work but is good with the DLP appliances. The content gateway needs some improvement and the endpoint agent has affected performance in some cases. All in all, it does the job but not without a good investment of work and time!
No photo available

Feature Rating Comparison

Secure Email Gateway

AppRiver
8.4
Forcepoint DLP
Anti-malware
AppRiver
7.5
Forcepoint DLP
Cusomizability
AppRiver
9.0
Forcepoint DLP
Data Loss Protection
AppRiver
10.0
Forcepoint DLP
Threat Detection
AppRiver
7.5
Forcepoint DLP
Sandboxing
AppRiver
10.0
Forcepoint DLP
End-to-End Encryption
AppRiver
6.0
Forcepoint DLP
Management Tools
AppRiver
8.5
Forcepoint DLP

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo

Forcepoint DLP

  • It is a very complete solution that addresses a wide range of different security issues and it does it well.
  • Forcepoint's Technical Support is on the ball. They have improved greatly over the last 3 years.
  • The level of professionalism from Forcepoint really completes the picture.
David Stanfield profile photo

Cons

AppRiver

  • No complaints currently.
Hunter Clayton profile photo

Forcepoint DLP

  • Remote filtering is not as advanced as we would like.
  • Support time is not as quick as needed in most cases.
  • Upgrades of appliances and software is not as easy as other solutions.
  • HTTPS inspection needs to hand a valid cert and doesnt work correctly with all vendors.
No photo available

Likelihood to Renew

AppRiver

No score
No answers yet
No answers on this topic

Forcepoint DLP

Forcepoint DLP 7.6
Based on 7 answers
We have been fairly happy with the product and how it has worked. We have looked at other vendors for url filter and such and have not found one that meets our needs or does what we have been doing with Websense. The product has been fairly stable and we have only had a few issues in the past. We have all seen that it was one of the highest leaders from the Gartner Group Magic Quadrant for Web Gateways.
Bill Rieger profile photo

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

Forcepoint DLP

Forcepoint DLP 9.0
Based on 1 answer
Product is very customizable and easy to setup and change on the fly.
Bill Rieger profile photo

Support

AppRiver

AppRiver 8.0
Based on 2 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
No photo available

Forcepoint DLP

No score
No answers yet
No answers on this topic

Alternatives Considered

AppRiver

We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins.
No photo available

Forcepoint DLP

We've been using Websense for as long as I've been at Heitman. I had a talk with Mimecast about email filtering but it's hard to find someone that does web, email, and DLP together; it doesn't make sense to have 3 different vendors.
No photo available

Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo

Forcepoint DLP

  • Increased visibility into who has access to what types of sensitive data and how they are moved within the organization.
  • Changing employee behavior to only handle sensitive types of data through approved communication channels.
  • Customers are seeing data security being recognized as a process, not a one time effort, as user behavior changes in response to Websense being implemented within various departments.
No photo available

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Forcepoint DLP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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