What users are saying about

Apptivo

4 Ratings

WorkOtter

2 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

WorkOtter

2 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
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WorkOtter

I know it works well for IT but not sure how it would work for construction. I think construction has a different set of needs.
Adam Gordon profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
WorkOtter
Customer data management / contact management
Apptivo
8.7
WorkOtter
Workflow management
Apptivo
6.8
WorkOtter
Territory management
Apptivo
4.5
WorkOtter
Opportunity management
Apptivo
4.5
WorkOtter
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
WorkOtter
Quote & order management
Apptivo
1.0
WorkOtter
Interaction tracking
Apptivo
1.8
WorkOtter
Channel / partner relationship management
Apptivo
4.5
WorkOtter

Customer Service & Support

Apptivo
5.7
WorkOtter
Case management
Apptivo
7.7
WorkOtter
Help desk management
Apptivo
3.6
WorkOtter

Marketing Automation

Apptivo
4.5
WorkOtter
Lead management
Apptivo
4.5
WorkOtter
Email marketing
Apptivo
4.5
WorkOtter

CRM Project Management

Apptivo
7.3
WorkOtter
Task management
Apptivo
8.7
WorkOtter
Billing and invoicing management
Apptivo
4.5
WorkOtter
Reporting
Apptivo
8.7
WorkOtter

Customization

Apptivo
6.4
WorkOtter
Custom fields
Apptivo
6.4
WorkOtter
Custom objects
Apptivo
6.4
WorkOtter

Security

Apptivo
9.8
WorkOtter
Single sign-on capability
Apptivo
9.9
WorkOtter
Role-based user permissions
Apptivo
9.7
WorkOtter

Platform

Apptivo
9.7
WorkOtter
Mobile access
Apptivo
9.7
WorkOtter

Project Management

Apptivo
WorkOtter
9.9
Task Management
Apptivo
WorkOtter
10.0
Resource Management
Apptivo
WorkOtter
10.0
Gantt Charts
Apptivo
WorkOtter
10.0
Scheduling
Apptivo
WorkOtter
10.0
Workflow Automation
Apptivo
WorkOtter
10.0
Team Collaboration
Apptivo
WorkOtter
9.0
Support for Agile Methodology
Apptivo
WorkOtter
10.0
Timesheet Tracking
Apptivo
WorkOtter
10.0
Change request and Case Management
Apptivo
WorkOtter
10.0

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
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  • It allows you to know when someone who is running late on another project is going to be late on your project.
  • It has a good reporting/analytics.
  • Easy to communicate with others on projects.
Adam Gordon profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available
  • Nothing significant. Maybe could be faster at times but I'm not sure if that is our own internet connection.
Adam Gordon profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
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No answers on this topic

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available
  • Most tools like this are a lot better than the desktop tools that everyone used to use because it is a central system that gives visibility across all the projects.
  • Easier to work together and track what happened in the past.
  • More projects are being completed according to expectations.
Adam Gordon profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

WorkOtter

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WorkOtter Editions & Modules
WorkOtter
Edition
Time/Status
$101
Team
$202
Manager
$352
1. per user per month
2. per user, per month
Additional Pricing Details