What users are saying about

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Top Rated
91 Ratings

The Raisers Edge

Top Rated
147 Ratings

Apricot by Social Solutions<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
91 Ratings
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Score 8.7 out of 101

The Raisers Edge

Top Rated
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Apricot by Social Solutions

Apricot is well suited to help with output reporting. However, I don't believe it offers a narrative function. Apricot is well suited for capturing client intake, especially with is secure web form feature. However, it is not like GoogleForms where it can be used to either capture RSVP information or sign-in information for events or trainings.Apricot is well-suited for comparison reporting and discovering effort. However, I don't believe it has predictive features that can be leveraged.
Heath Carelock profile photo

The Raisers Edge

I think it does the majority of functionality that people need to log their gifts, run acknowledgements, and record constituent and event data. If you want to be doing more sophisticated stuff, running automatic communications or reminders, etc. it doesn't have that functionality.
Amber Manning profile photo

Pros

  • Easy of use for the end user
  • Reports that can made and customizable
  • Training for the administrator excellent
Donna Smith-Pupillo profile photo
  • Raiser's Edge provides opportunity to not only track a lot of information about an individual donors, but also allows us to "connect the dots" by helping us to track the relationships between our donors - donors who have connections to foundations that may increase our chances of getting a grant funded, donors who have connections to significant major donors who can help us to increase their friend's relationship with our organization, donors who have significant political connections who can help us to make sure that our issues are heard by our representatives.
  • Raiser's Edge provides many modules - events, volunteers, planned giving, that help to manage, track, and report on those activities.
  • Raiser's Edge is constantly making improvements in the software. Much of it based on customer feedback.
Brent Troth, bCRE-Pro profile photo

Cons

  • There are limitations in sizing and formatting columns and rows in reports using the standard applications (we don't do SQL ourselves.)
  • A wish list feature would be to do charts and graphs rather than exporting data to Excel, etc.
Gene White profile photo
  • Additional modules are not tied to additional Query types. This means if I pay extra so we can have unique records to track each major gift proposal, we can still only group by the people we are soliciting and then report on all of their proposals, rather than being able to target by type or date and so forth.
  • In places where they are lacking, people have created plug-ins. It would be nice if the function of these plug-ins was then incorporated into future upgrades, but they never are. It often seems as though once someone else solves a Raiser's Edge problem, the company deems the problem solved and pays no more attention to it.
  • The technical support staff are beginner to intermediate users and it shows. They lack experience using the software at an actual non-profit, they quote from the user guides and often, they are wrong about what the software cannot do. They often say the software can't do it, or they don't have a solution yet, but frequently they are underestimating the software, or don't know how to trick it.
  • The user guides and support are often experts in Raiser's Edge, but not in the other Blackbaud integrated software, so if you have issues with how one of their solutions (like NetCommunity) speaks/integrates to Raiser's Edge, you can speak to people who are experts in one or the other but not both. So neither are able to solve the problem because neither knows how the other piece works, yet they all work for the same company!
  • There are huge issues with gift reporting, and if you check out user forums you'll find that regardless of years of complaints, nothing has changed in the software architecture. Issue one is that there is no way to report on soft credits that come from a spouse gift as opposed to an corportate/foundation gift. Two is that there is no way good way to report on split gifts. You can get the data, sort of, and you can somersault in external reporting software like Crystal Reports, but at the end of the day it has never worked well. Three is that the built-in gift reports are extremely limited in the type of data they can display. Fourth is that the built-in analytical reports are limited in how they allow you to target data; for instance, there is a strong desire to be able to report on consistent giving rather than consecutive years giving - and here you encounter issues with the way soft credits are attributed, how the analysis makes no acceptions for one missed year out of 25 giving years, and so forth. Though these things can be built in custom reports, it'd be nice if more of the built-in reports met the needs of the average fundraising office.
  • Perhaps the biggest problem with Raiser's Edge stems from the customer expectation. It is the top of the line software in non-profits, it is very expensive yet widely used. It is very complex software, and every customer should have staff who are dedicated to managing the software, maintaining and cleaning the data. Three years after converting to RE, many clients find themselves scrambling to hire database managers or outside consultants to clean up the disasterous mess of data scattered, hidden, throughout the database. This seems like a very common occurrence, especially in mid-size to small organizations.
Rachel Slager profile photo

Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
The Raisers Edge8.0
Based on 25 answers
Our use of Raiser's Edge is fairly limited and the ROI of a new product would likely not outweigh the challenges of a conversion.
No photo available

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
The Raisers Edge8.0
Based on 9 answers
There are some areas where usability is quite high and other areas where it is quite low. I would not encourage or discourage someone to purchase the product based on "usability" alone.
No photo available

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
The Raisers Edge5.7
Based on 8 answers
Well intentioned but limited. Very responsive when errors in the knowledgbase (KB) are pointed out but, sadly, there are too many errors in the KB.
No photo available

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
The Raisers Edge4.7
Based on 3 answers
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
No photo available

Alternatives Considered

The Social Solutions sales team actually suggested Apricot to this organization, based on its needs and SaaS contract cost. The other Social Solutions ETO software is more feature-laden and costlier than what was needed.
Jamie Caroland profile photo
Top product with great customer service.
Lisa Bol profile photo

Return on Investment

  • We migrated from a MySQL database that we maintained through staff and consultants on our own server to the SaaS solution of Apricot. This has been very cost efficient, saving equipment upgrade and maintenance costs and eliminated need for consultants.
  • We were able to provide our grantees with a wider variety of reports to manage their local programs. We were able to maintain and expand the reports and access that Central Office staff had in our previous system.
Gene White profile photo
  • Raisers Edge has developed and grown with us over the last 15 years, but especially in the last 5. A lot of technology changes have come recently that have improved our data analysis, donor relationships, financial transactions and much more.
Lisa Bol profile photo

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

The Raisers Edge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
The Raisers Edge Editions & Modules
The Raisers Edge
Additional Pricing Details

The Raisers Edge More Information