What users are saying about

Apricot by Social Solutions

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Top Rated
93 Ratings
Top Rated
152 Ratings

Apricot by Social Solutions

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Top Rated
93 Ratings
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Score 8.8 out of 101
Top Rated
152 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Apricot by Social Solutions

Apricot works very well with our programs and meets the needs of our existing data requirements. As a victim services provider, we track a large amount of demographic data necessary for annual federal reporting. Apricot does an excellent job of allowing us to report at an aggregate level while maintaining the flexibility to slice out specific pieces of data when required.
Dan Watson profile photo

The Raisers Edge

Raiser's Edge is well suited for medium to large organizations that require a robust system for collecting data, running reports, and managing relationships with their constituents. The system does require upkeep, customizations, and constant managing so it's best suited for an organization that has the personnel resources to commit time to database management
Jenna Cronin profile photo

Pros

  • Software customization and manipulation allows for accurate and applicable workflow
  • The ability to access any information via flexible report building
  • User permissions and authorizations to restrict data visibility between programs
Dan Watson profile photo
  • Raiser’s Edge has over 100 canned reports to assist with all aspects of reporting in the system. These reports are fairly customizable to your organizations individual needs and if there’s not a report that matches your needs you can write custom reports.
  • The export tool is very developed and robust for extracting information from the system. You can extract almost every field in the system, which is hundreds. One of the most useful tools in export is extracting giving history summaries, which are completely customizable.
  • The batch tool for entering constituents and/or gifts makes entering mass amounts of information quick and easy.
  • Database administrators have some really powerful tools such as Global Change and Imports to perform mass changes and cleanup in the system.
  • You can set security within the system by groups or by individual users. This is really helpful for organizations that have many users of all different abilities and roles.
  • The tables and fields within Raiser's Edge are extremely customizable to your organization's individual needs. This means that business decisions should be well thought out, written policies need to be in place, and you need to have a dedicated database administrator to keep your data clean and streamlined.
Jenna Cronin profile photo

Cons

  • I would like to see us be able to search using several different options, sometimes the searches don't reveal the exact info we need or reveal too much and then I sort out the files that aren't necessary for my needs.
Sharon Balicki profile photo
  • There is no batch functionality for memberships, which makes memberships quite labor intensive to enter in large quantities. Additionally, the membership tool is so advanced/customized that it doesn’t easily integrate with services like Import Omatic out of the box.
  • Raiser’s Edge as a whole is not very user friendly and requires training for users. The system will seem very intuitive to a data minded individual but not super functional for a front line fundraiser for example. The query, export, and reporting tools are difficult to use without training and interest in learning. Blackbaud is addressing this issue with the release of Raiser’s Edge NXT.
  • I'd like to see more user friendly guides and best practices guidelines within the system. It's often hard to locate the exact help topic you're looking for when in the online knowledge base. Although, support is very responsive if you can't help yourself!
Jenna Cronin profile photo

Likelihood to Renew

Apricot by Social Solutions9.7
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA profile photo
The Raisers Edge8.0
Based on 25 answers
It does everything that we need; we have invested alot of resources and staff training to use the software, we want to continue the relationship with Blackbaud
Elaine Tucker profile photo

Usability

Apricot by Social Solutions10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA profile photo
The Raisers Edge8.0
Based on 9 answers
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
Elaine Tucker profile photo

Support

Apricot by Social Solutions10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA profile photo
The Raisers Edge5.6
Based on 8 answers
Basic support is great. But when I have an issue where I've searched the Knowledgebase and asked other users, it's not helpful to send me to a Knowledgebase article I've already read and realized it doesn't solve my issue.
Amy Dana, bCRE profile photo

Implementation

Apricot by Social Solutions10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA profile photo
The Raisers Edge4.7
Based on 3 answers
I was not here so could not rate
Elaine Tucker profile photo

Alternatives Considered

We looked at several out-of-the-box solutions as well as large vendors like Salesforce. We selected Apricot due to their focus on non-profit grant management and ability to customize forms and data points
Pratik Mhatre profile photo
Raiser's Edge is far superior to eTapestry in terms of queries, reporting, depth of data, analytics, and ease of use. eTapestry is a great product for small shops but our organization simply out grew it as our need to enhance our fundraising efforts, increase the channels through which we fundraise, and our our need for increased major donor support became a reality for us.
Brent Troth, bCRE-Pro profile photo

Return on Investment

  • Great tracking of data at an individual level and over time.
  • Effective targeting of groups and individuals.
  • Data monitoring focuses people to try to meet targets especially when they can see the progress.
  • Good comparison of the work you do versus the progress you are making (serving 100 people every month doesn't mean much in the long run if its the same 100 people).
Pratik Mhatre profile photo
  • Raiser's Edge has greatly enhanced our ability to focus more on our Major Donors Relationships and to improve our ability to engage these donors in our mission more fully.
  • Raiser's Edge has increased the efficiency of producing and analysing our data - our prior software was much more unwieldy and creating and running reports often took 2-3 times more man hours that the same reports in RE.
  • Raiser's Edge has helped us to more effectively manage our events and helped to more accurately assess our ROI to determine which events are worth the required effort and which events need re-vamping or should be discontinued.
Brent Troth, bCRE-Pro profile photo

Pricing Details

Apricot by Social Solutions

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Apricot by Social Solutions Editions & Modules
Apricot by Social Solutions
Edition
Apricot Essentials
$0
Apricot
$0
Additional Pricing Details
Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

Apricot by Social Solutions More Information

The Raisers Edge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
The Raisers Edge Editions & Modules
The Raisers Edge
Additional Pricing Details

The Raisers Edge More Information