What users are saying about

Apttus

Top Rated
39 Ratings

ChannelOnline

4 Ratings

Apttus

Top Rated
39 Ratings
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Score 7.4 out of 101

ChannelOnline

4 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
No photo available

ChannelOnline

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline
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Feature Rating Comparison

CPQ

Apttus
6.5
ChannelOnline
Quote sharing/sending
Apttus
7.1
ChannelOnline
Product configuration
Apttus
6.7
ChannelOnline
Configuration options
Apttus
7.1
ChannelOnline
Pricing rules
Apttus
7.1
ChannelOnline
Price adjustment
Apttus
6.9
ChannelOnline
Purchase history and open contracts
Apttus
6.1
ChannelOnline
Guided selling/Sales portal
Apttus
5.2
ChannelOnline
CPQ reporting & analytics
Apttus
5.7
ChannelOnline
CPQ-CRM integration
Apttus
7.6
ChannelOnline
Attachments to quotes
Apttus
5.9
ChannelOnline

Pros

  • The perceived power strength is that it is supposed to contain CPQ, Contract Management, Document generation and template manipulation, and cash/invoice process all in one wrapped package.
  • It was developed on the Force.com platform.
  • They provide multiple releases of their product per year.
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  • Detailed product information
  • Product reviews
  • Supplier Relationships
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Cons

  • As a SAAS solution with a large amount of R&D being invested, there is functionality that is becoming standard in the platform that previously would have required some customer customization. The incorporation of the standard functionality will require regression testing and migration off of custom code. In the long term this is a positive, but in the short term does create some overhead with testing.
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  • Sales Reporting Features
  • Product Documentation and Training
  • Customer Relationship Management
  • Account Management
  • Supplier Integration
  • New Release Information
  • Search Engine Indexing
  • Custom Solutions
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Likelihood to Renew

Apttus10.0
Based on 9 answers
The business is not seeing the value and we are not ready to use the features.

We will likely switch back to native Salesforce.com and customize it to meet our needs or find a smaller vendor
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ChannelOnline4.0
Based on 1 answer
Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company
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Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available
ChannelOnline3.0
Based on 1 answer
The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline
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Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
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ChannelOnline3.0
Based on 1 answer
We are down for 5-20 minutes once or twice a month
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Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
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ChannelOnline5.0
Based on 1 answer
Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category
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Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
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No score
No answers yet
No answers on this topic

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Apttus CPQ over SteelBrick due to the simplicity of SteelBrick's out of the box pricing and ability to customize quoted products. As a global organization with selling a highly configurable products, we felt the ability of Apttus to handle our requirements as standard functionalty rather than a customization was a material difference between the platforms.
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No answers on this topic

Scalability

No score
No answers yet
No answers on this topic
ChannelOnline2.0
Based on 1 answer
New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness
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Return on Investment

  • It's helped reps be more efficient and respond faster to customer requests
  • It's definitely helped sales ops and support.
Alejandro A. Cabral profile photo
  • It handles most business functions so the value is definitely there.
  • Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
  • It won't easily integrate at all with your website.
  • Lead Management is pretty much non existent.
  • Quotes and orders are fairly easy to manage so employee efficiency could rise.
  • Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.
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Screenshots

ChannelOnline

Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChannelOnline

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details