What users are saying about
44 Ratings
4 Ratings
44 Ratings
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Score 6.8 out of 101
4 Ratings
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Score 8 out of 101

Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
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ChannelOnline

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline
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Feature Rating Comparison

CPQ

Apttus
5.8
ChannelOnline
Quote sharing/sending
Apttus
6.3
ChannelOnline
Product configuration
Apttus
5.5
ChannelOnline
Configuration options
Apttus
6.3
ChannelOnline
Pricing rules
Apttus
6.3
ChannelOnline
Price adjustment
Apttus
5.6
ChannelOnline
Purchase history and open contracts
Apttus
6.0
ChannelOnline
Guided selling/Sales portal
Apttus
4.5
ChannelOnline
CPQ reporting & analytics
Apttus
4.8
ChannelOnline
CPQ-CRM integration
Apttus
7.6
ChannelOnline
Attachments to quotes
Apttus
4.9
ChannelOnline

Pros

Apttus

  • Apttus CPQ handles complex pricing rules with ease. We have tiered pricing, user based pricing, and quantity pricing discounts. Apttus CPQ allows us to easily provide correct pricing based on attributes of the sales rep, the customer and the product.
  • Apttus CPQ administration is easy compared to similar products. As a product available on the Force.com platform, we were able to cross train our Salesforce administrators and take on the additional administrative overhead without significantly increasing our sales operations team size.
  • Apttus CPQ is flexible. We are able to rapidly test and deploy new pricing models and offers using the Apttus model.
Jack Borland profile photo

ChannelOnline

  • Detailed product information
  • Product reviews
  • Supplier Relationships
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Cons

Apttus

  • As a SAAS solution with a large amount of R&D being invested, there is functionality that is becoming standard in the platform that previously would have required some customer customization. The incorporation of the standard functionality will require regression testing and migration off of custom code. In the long term this is a positive, but in the short term does create some overhead with testing.
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ChannelOnline

  • Sales Reporting Features
  • Product Documentation and Training
  • Customer Relationship Management
  • Account Management
  • Supplier Integration
  • New Release Information
  • Search Engine Indexing
  • Custom Solutions
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Likelihood to Renew

Apttus

Apttus 9.9
Based on 9 answers
It is critical to our sales process. We are not satisfied with all aspects of the product and have gone through many tough experiences with their PS, support, and PD teams -- but we're not unhappy enough to re-build what we're already built
Stryder Thompkins profile photo

ChannelOnline

ChannelOnline 4.0
Based on 1 answer
Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company
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Usability

Apttus

Apttus 8.0
Based on 1 answer
I cannot rate as I am not an end user.
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ChannelOnline

ChannelOnline 3.0
Based on 1 answer
The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline
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Reliability and Availability

Apttus

Apttus 10.0
Based on 2 answers
As a native Salesforce.com app, it's up as long as Salesforce.com is running.
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ChannelOnline

ChannelOnline 3.0
Based on 1 answer
We are down for 5-20 minutes once or twice a month
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Support

Apttus

Apttus 8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available

ChannelOnline

ChannelOnline 5.0
Based on 1 answer
Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category
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Online Training

Apttus

Apttus 7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
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ChannelOnline

No score
No answers yet
No answers on this topic

Implementation

Apttus

Apttus 1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo

ChannelOnline

No score
No answers yet
No answers on this topic

Alternatives Considered

Apttus

At the time of selection, we assessed other configuration tools to include Selectica and Big Machine. We decided on Apttus because of it configuration flexibility and the fact that it was built on the Salesforce.com platform. That allowed us to configure and customize for our specific use case. It also gave us other capabilities such as integration to the CRM and ability to generate reports and dashboards
King Ou profile photo

ChannelOnline

No answers on this topic

Scalability

Apttus

No score
No answers yet
No answers on this topic

ChannelOnline

ChannelOnline 2.0
Based on 1 answer
New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness
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Return on Investment

Apttus

  • I cannot speak to lead conversion because we used it solely for the CRM component. I did like the reporting functionality, which was very customizable, so if I wanted to know how many customers agreements were terminating 3 months out, I could run a report for that. This made our lives much better.
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ChannelOnline

  • It handles most business functions so the value is definitely there.
  • Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
  • It won't easily integrate at all with your website.
  • Lead Management is pretty much non existent.
  • Quotes and orders are fairly easy to manage so employee efficiency could rise.
  • Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.
No photo available

Screenshots

ChannelOnline

Pricing Details

Apttus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChannelOnline

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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