What users are saying about
27 Ratings
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Score 7.2 out of 101
56 Ratings
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Score 6.6 out of 101

Likelihood to Recommend

Arcserve Backup

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.
No photo available

Carbonite Server Backup

A key question is, "how much critical data needs to be backed up?". A follow-up question might be, "what impact would it have on your business and reputation if you were to lose this data or take more than a few days to recover?"If a company's data is not critical or valuable to the success of their business, then this is not a good solution.
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Feature Rating Comparison

Data Center Backup

Arcserve Backup
8.5
Carbonite Server Backup
7.7
Universal recovery
Arcserve Backup
9.0
Carbonite Server Backup
8.3
Live recovery
Arcserve Backup
8.7
Carbonite Server Backup
8.2
Recovery verification
Arcserve Backup
8.7
Carbonite Server Backup
7.9
Business application protection
Arcserve Backup
8.1
Carbonite Server Backup
7.2
Multiple backup destinations
Arcserve Backup
8.4
Carbonite Server Backup
7.2
Incremental backup identification
Arcserve Backup
8.7
Carbonite Server Backup
8.1
Backup to the cloud
Arcserve Backup
8.1
Carbonite Server Backup
9.1
Deduplication and file compression
Arcserve Backup
8.4
Carbonite Server Backup
7.6
Snapshots
Arcserve Backup
8.6
Carbonite Server Backup
4.9
Flexible deployment
Arcserve Backup
8.5
Carbonite Server Backup
7.9
Management dashboard
Arcserve Backup
8.1
Carbonite Server Backup
7.5
Platform support
Arcserve Backup
9.0
Carbonite Server Backup
7.5
Retention options
Arcserve Backup
8.4
Carbonite Server Backup
7.7
Encryption
Arcserve Backup
9.0
Carbonite Server Backup
8.5

Pros

Arcserve Backup

  • Arcserve Backup has many offerings to fit many business sizes and needs.
  • It offers excellent features like dedupe, high availability, DR, and BMR.
  • Arcserve Backup sales and technical support is good to work with.
  • Very nice reseller program and benefits.
Robert Guy profile photo

Carbonite Server Backup

  • Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
  • Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
  • Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.
Timika Hite profile photo

Cons

Arcserve Backup

  • Has a steep learning curve to the product, if not experienced in backup solutions.
  • Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.
Rob Bates profile photo

Carbonite Server Backup

  • The backup report really needs improvement. It is really pathetic, as it gives wrong information. It is not suitable for auditing.
  • The Exchange DAG backup should support instead of configuring each exchange server.
  • Cloud infrastructure supports a lot of AWS and Azure instances that are coming up.
No photo available

Likelihood to Renew

Arcserve Backup

Arcserve Backup 10.0
Based on 2 answers
Arcserve UDP provides our organization lots of benefits and it is much more than a simple backup and restore solution. We use it for cross platform DR, storage agnostic replications, DR solution instead of VMware SRM and more.
No photo available

Carbonite Server Backup

Carbonite Server Backup 4.5
Based on 5 answers
Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
No photo available

Usability

Arcserve Backup

No score
No answers yet
No answers on this topic

Carbonite Server Backup

Carbonite Server Backup 5.5
Based on 1 answer
Product needs a lot of improvements in some features like Cloud and Reporting.
No photo available

Support

Arcserve Backup

Arcserve Backup 9.0
Based on 1 answer
Arcserve Backup support is usually very good. Their chat is usually able to fix most general issues, but will escalate more in depth issues to technical engineers that call you back. Their product knowledge is really good and usually resolve issues promptly.
Robert Guy profile photo

Carbonite Server Backup

Carbonite Server Backup 5.5
Based on 1 answer
Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
No photo available

Implementation

Arcserve Backup

No score
No answers yet
No answers on this topic

Carbonite Server Backup

Carbonite Server Backup 6.4
Based on 1 answer
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
No photo available

Alternatives Considered

Arcserve Backup

We use Veeam Backup and Replication at our larger sites where Vmware Virtualization is being used and is our product of choice in this venue. When it comes to our smaller sites, nothing is more affordable and reliable than Arcserve Backup.
No photo available

Carbonite Server Backup

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
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Return on Investment

Arcserve Backup

  • Deploying Arcserve UDP with the "copy-to-tape" option allowed us to reuse well over 50 LTO5 tapes used by our previous backup solution. Further, we extended data retention on site (maintaining monthly backups on disk) as well as extending off site data retention on tape.
Jerry Shakal profile photo

Carbonite Server Backup

  • We have a safety net that we didn't have before.
  • Key players are now backed up through an automated system that was easy to silently install.
  • The resources used impacted our exchange server negatively and slowed email until it was disabled.
No photo available

Pricing Details

Arcserve Backup

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Carbonite Server Backup

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Arcserve Backup
8.4
Carbonite Server Backup
6.0

Likelihood to Renew

Arcserve Backup
10.0
Carbonite Server Backup
4.5

Usability

Arcserve Backup
Carbonite Server Backup
5.5

Support

Arcserve Backup
9.0
Carbonite Server Backup
5.5

Implementation

Arcserve Backup
Carbonite Server Backup
6.4

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