Arena.im vs. SendBird

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Arena.im	Score 7.8 out of 10	N/A	Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized data and deliver real-time personal experiences to customers.	$99 per month
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

Arena.im

SendBird

Editions & Modules

Professional: $99
per month 25,000 page views/month
Business: $249
per month 100,000 page views/month
Enterprise: Custom

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
Arena.im	SendBird
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

Discounts available for annual subscription.

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	Arena.im	SendBird
Top Pros	Pro Easy to use Pro Relevant content Pro Cost efficient	Pro Group chat Pro Live chat Pro User engagement
Top Cons	Minus Different pricing Minus Additional functionality Minus Set up process	Minus System is not Minus Screen sharing Minus Documentation needs

Best Alternatives
	Arena.im	SendBird
Small Businesses	Gist Score 9.6 out of 10	Telegram Score 8.9 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Telegram Score 8.9 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Telegram Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Arena.im	SendBird
Likelihood to Recommend	8.8 (3 ratings)	8.9 (2 ratings)

User Testimonials
	Arena.im	SendBird
Likelihood to Recommend	Arena.im It is well suited for situations where a chat solution can be embedded on a page. This instance requires minimal setup and allows you to add chat functionality to your site within minutes. I think it's less suited as an internal messaging tool- there are already other solutions like Slack that have cornered that market. Incentivized Verified User Anonymous Read full review	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	Arena.im Easy to set up Easy to use Cost efficient Incentivized Verified User Anonymous Read full review	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review
Cons	Arena.im Offer a lower-priced subscription for smaller blogs and websites. Provide a clearer way to see how many impressions have been used on the account so far. Incentivized OS Olaf Schaum Founder Read full review	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review
Alternatives Considered	Arena.im We did not evaluate any other products as Arena.im fit our needs from the start. Incentivized Verified User Anonymous Read full review	SendBird No answers on this topic
Return on Investment	Arena.im Allowed us to fulfill customer requirements Saves us from developing it ourselves (build vs buy) Incentivized Verified User Anonymous Read full review	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots		SendBird Screenshots