What users are saying about
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Top Rated
1694 Ratings
4 Ratings

Asana

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Top Rated
1694 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Asana

it certainly is a really good tool when it comes to project management because it allows keeping track easily of how [our] timelines being handled, what is the overall progress of a specific task or a product as well as providing tools such as dashboards to see the performance of the team and based on that, making decisions to improve. It has room for improvement when it comes to board view, more specific when trying to organize more than one dimension for example having tasks related to front and back in the same board while trying to keep track of the progress of each one in the same space.
Anonymous | TrustRadius Reviewer

HelpSpot

HelpSpot is well suited for streamlining support ticketing within the organization. By providing a single point of contact to email for support, we were able to increase response time and case resolution by approximately 30% through the increased efficiency of ticket routing via workflows and the ability for IT support staff to grab tickets from the queue instead of having them pile up in a mailbox that contains other emails as well.
Kenneth Harrington-Colon | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.7
HelpSpot
Task Management
Asana
8.8
HelpSpot
Resource Management
Asana
7.4
HelpSpot
Gantt Charts
Asana
8.0
HelpSpot
Scheduling
Asana
7.9
HelpSpot
Workflow Automation
Asana
7.7
HelpSpot
Team Collaboration
Asana
8.4
HelpSpot
Support for Agile Methodology
Asana
8.5
HelpSpot
Support for Waterfall Methodology
Asana
8.5
HelpSpot
Document Management
Asana
6.9
HelpSpot
Email integration
Asana
7.0
HelpSpot
Mobile Access
Asana
8.1
HelpSpot
Timesheet Tracking
Asana
6.1
HelpSpot
Change request and Case Management
Asana
8.4
HelpSpot
Budget and Expense Management
Asana
6.4
HelpSpot

Professional Services Automation

Asana
6.8
HelpSpot
Project & financial reporting
Asana
5.5
HelpSpot
Integration with accounting software
Asana
8.1
HelpSpot

Incident and problem management

Asana
HelpSpot
9.0
Organize and prioritize service tickets
Asana
HelpSpot
9.0
Ticket creation and submission
Asana
HelpSpot
9.0
Ticket response
Asana
HelpSpot
9.0

Self Help Community

Asana
HelpSpot
9.0
Internal knowledge base
Asana
HelpSpot
9.0

Multi-Channel Help

Asana
HelpSpot
9.0
Email support
Asana
HelpSpot
9.0

Pros

Asana

  • It helps to handle ongoing and project-based work easily. It defines every work stage, which makes it easier to analyze the areas where things are stuck.
  • The navigation is simple and easy. It provides a list view feature that helps teams and groups to visualize which projects are a priority and work due dates.
  • It is a great tool to enhance team collaboration as it allows group members to organize and manage projects, workflow.
Donna-sue Carpenter | TrustRadius Reviewer

HelpSpot

  • HelpSpot was great for organization. Having different queues allowed each of my team members to organize their conversations with the customer and quickly retrieve the history of the ticket.
  • HelpSpot is a fairly simple tool that has a friendly user interface. With it's more modern look, it made it easier for me personally to navigate and train team members on how to use it successfully.
  • HelpSpot allowed our team to view the responses section, which allowed our team to cut down on the time we spent responding to a ticket.
Anonymous | TrustRadius Reviewer

Cons

Asana

  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
Anonymous | TrustRadius Reviewer

HelpSpot

  • The UI is a little dated but to be fair, shows most of the pertinent information at a glance on a well designed dashboard.
  • The UI can also be buggy at times with controls appearing in strange places. These glitches are usually corrected within a reasonable amount of time.
Njon Weinroth | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.6
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

HelpSpot

HelpSpot 2.3
Based on 2 answers
My current job does not use this platform as it is not necessary for my job function.
Anonymous | TrustRadius Reviewer

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

HelpSpot

No score
No answers yet
No answers on this topic

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

HelpSpot

No score
No answers yet
No answers on this topic

Support Rating

Asana

Asana 7.8
Based on 86 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

HelpSpot

No score
No answers yet
No answers on this topic

Alternatives Considered

Asana

Trello's look and feel could be more attractive for the creatives but Asana provides a more "logical" approach which is appealing to the technical types. It feels like Trello provides more degrees of freedom of use which could make collaboration a bit less structured and could make it harder for a new team member to effectively contribute.
Louis Schietekat | TrustRadius Reviewer

HelpSpot

HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the potential archival intelligence (in the works) of Fogbugz
Njon Weinroth | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

HelpSpot

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Kristi Porter | TrustRadius Reviewer

HelpSpot

  • Improved ticket response time
  • Workload reporting to upper management
  • Ticket category reporting to identify training opportunities
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$50 per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. per month
Additional Pricing Details

HelpSpot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$49 per month

HelpSpot Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison