What users are saying about
9 Ratings
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Score 5.8 out of 101
33 Ratings
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Score 8.2 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

Webex Support Center

WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat. If you're a company on a very tight budget, there are certainly cheaper options available, however.
Kurt Ferguson profile photo

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
Webex Support Center
9.4
File transfer
ASG-Remote Desktop
10.0
Webex Support Center
9.3
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
Webex Support Center
8.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
Webex Support Center
9.0
Over-the-Internet remote session
ASG-Remote Desktop
10.0
Webex Support Center
9.7
Remote management of servers & workstations
ASG-Remote Desktop
10.0
Webex Support Center
10.0
Remote Active Directory® management
ASG-Remote Desktop
10.0
Webex Support Center
9.0
Centralized management dashboard
ASG-Remote Desktop
8.5
Webex Support Center
9.5
Session record
ASG-Remote Desktop
10.0
Webex Support Center
9.5
Multi-platform remote control
ASG-Remote Desktop
10.0
Webex Support Center
9.5
Screen sharing
ASG-Remote Desktop
Webex Support Center
9.7
Instant message
ASG-Remote Desktop
Webex Support Center
9.5
Initiate remote control from mobile
ASG-Remote Desktop
Webex Support Center
9.0
Annotations
ASG-Remote Desktop
Webex Support Center
10.0
Monitoring and Alerts
ASG-Remote Desktop
Webex Support Center
10.0

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson profile photo

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Webex Support Center9.8
Based on 2 answers
Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet
Shawn Oudavanh profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of functionality in common, and I'd argue that GoToAssist is a little bit more user-friendly, but we found the overall quality and performance of the WebEx Support Center software to be superior.We use VNC Connect internally for VDI access due to cost and efficiency, but it is more intended as console-level access and lacks many of the features that WebEx Support Center has. We use both products because we feel their niches are significantly different.
Kurt Ferguson profile photo

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • Lower costs
  • Security
No photo available

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Webex Support Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details