What users are saying about

ASG-Remote Desktop

7 Ratings
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Score 4.7 out of 101

WebEx Support Center

33 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

WebEx Support Center

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
WebEx Support Center
9.4
File transfer
ASG-Remote Desktop
10.0
WebEx Support Center
9.3
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
WebEx Support Center
8.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
WebEx Support Center
9.0
Over-the-Internet remote session
ASG-Remote Desktop
10.0
WebEx Support Center
9.7
Remote management of servers & workstations
ASG-Remote Desktop
10.0
WebEx Support Center
10.0
Remote Active Directory® management
ASG-Remote Desktop
10.0
WebEx Support Center
9.0
Centralized management dashboard
ASG-Remote Desktop
8.5
WebEx Support Center
9.5
Session record
ASG-Remote Desktop
10.0
WebEx Support Center
9.5
Multi-platform remote control
ASG-Remote Desktop
10.0
WebEx Support Center
9.5
Screen sharing
ASG-Remote Desktop
WebEx Support Center
9.7
Instant message
ASG-Remote Desktop
WebEx Support Center
9.5
Initiate remote control from mobile
ASG-Remote Desktop
WebEx Support Center
9.0
Annotations
ASG-Remote Desktop
WebEx Support Center
10.0
Monitoring and Alerts
ASG-Remote Desktop
WebEx Support Center
10.0

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Easy Remote Access - Easy to install and doesn't require much interaction. It also doesn't matter if the user has admin rights, you can still connect and see what's going on using the temporary executable.
  • Deep Access Options - You can view the user's screen, take control of their screen, send files, and retrieve files, chat and save the history. It's a great tool for troubleshooting and training users.
  • Great Network performance - Even when users don't have a fast internet connection, speed is still adequate and my team can help them quickly.
No photo available

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • Cost - It isn't cheap, relative to other offerings. There are certainly other competing products out there that are far less expensive than WebEx Support Center. You're getting best-of-breed, but you're paying for it.
  • Skill level for Technician - The interface, while robust, can be a touch daunting for a novice user. There are certainly competing products out there with slightly more simplified interfaces for less technically adept users. That is a non-issue for us, but certainly, something to consider for the less technically-inclined.
  • One login per license - Some competing products allow multiple user accounts per license with just one concurrent login, but WebEx Support Center keeps this strictly 1:1.
Kurt Ferguson profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
WebEx Support Center9.8
Based on 2 answers
Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet
Shawn Oudavanh profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
GoToAssist was the product we used previously that we replaced with WebEx Support Center. While GoToAssist is certainly a good product and it worked quite well for us, we as a team feel that WebEx Support Center is a more robust overall product. They have a great deal of functionality in common, and I'd argue that GoToAssist is a little bit more user-friendly, but we found the overall quality and performance of the WebEx Support Center software to be superior.We use VNC Connect internally for VDI access due to cost and efficiency, but it is more intended as console-level access and lacks many of the features that WebEx Support Center has. We use both products because we feel their niches are significantly different.
Kurt Ferguson profile photo

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • Lower costs
  • Security
No photo available

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebEx Support Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details