What users are saying about
27 Ratings
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Score 8 out of 100
26 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Aspect Workforce Management

I would say Aspect is less appropriate with smaller businesses or businesses with a smaller amount of clients. Aspect is really useful if you have a lot of customers and employees as you have to schedule the employee breaks and time off around the business needs. A lot of smaller businesses don't need that ability since they might not have the demanding customers like a lot of larger companies would have.
Anonymous | TrustRadius Reviewer

SAP Fieldglass

I think Fieldglass is perfect for situations in which payments are contracted out, or paid on a project-completion basis. As in our situation, its perfect to organize extra external projects that are ongoing. Dates and timelines for approval and payment are easily seen, calculated, and approved.

It would not be ideal for a regular payroll scenario as most employees would feel burdened by reporting their time on a regular basis. It would also put a unnecessary task of individual approval processing on the payer.
Kyle Moninger | TrustRadius Reviewer

Pros

Aspect Workforce Management

  • The tool offers a great deal of flexibility in forecasting approaches. It allows you to track seasonality, growth, day of week factors, arrival patterns, store information on holidays and special events. You have the flexibility to forecast based on historical data or user defined data or a combination.
  • Although somewhat complex to configure initially, the scheduling features are also quite flexible allow you to create schedule scenarios for the most unique situations.
  • There are a great number of reports available in the tool and the tools offers you a variety of different options for pulling the same data making it much easier to analyze and trend. You can also set up routine reports to automatically run and export in a variety of different formats and save to shared drives or even email to specific users.
  • The agent interface "Empower" it also very intuitive making it easy for agents to view their schedules, request time off, participate in shift bids and view their own performance reports.
Wendy Fowler | TrustRadius Reviewer

SAP Fieldglass

  • Fieldglass does a good job of displaying the jobs that are open, and allows for vendors to quickly determine the status of the jobs, the location, posting dates, and how many candidates you have submitted for each one.
  • Fieldglass does allow some filtering and search capabilities. When you get to a large number of jobs on which you are working, that is invaluable in keeping organized. Many other VMSs do not do a good job of this.
  • The submittal process, of attaching a candidate to a specific job, is fairly short and straightforward. That's important because it saves time. Many VMSs take forever to get a candidate through, and are not intuitive at all. Fieldglass is better than most in that regard.
Elias Cobb | TrustRadius Reviewer

Cons

Aspect Workforce Management

  • Some of the features can be difficult for a new user to learn. Once they have them down, the software functions wonderfully; however, the learning curve can be high.
  • While RTA is a great tool to utilize, the look has not changed in a long time. It has an 'old-school' software appearance that does not match the core system.
  • When dealing with huge sets of data (for example, changing schedules for an entire year for many agents), the software can hang for quite a while. While this is not a frequent occurence and can happen with any application, it can be frustrating for some users.
Rachel Honeywood | TrustRadius Reviewer

SAP Fieldglass

  • Not very many major releases (only 3) while other technologies are changing more often
  • Help desk is quick to close a case without providing a full detailed logical explanation (they just state something even if it doesn't make sense)
  • Admin section is confusing as a lot of configurations are "hidden" even from an Admin view
  • Employees appear overburdened therefore are not as responsive as needed (i.e. Operations Consultants)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Aspect Workforce Management

Aspect Workforce Management 8.5
Based on 6 answers
Aspect as a tool and as a company are both great. Working with the Aspect team, will make you feel like you are their most important and only customer. They admit when they are at fault and are willing to offer any assistance they can. We obtained many tools from Aspect as a respected and valued customer.
Jason Reaves | TrustRadius Reviewer

SAP Fieldglass

SAP Fieldglass 7.0
Based on 2 answers
Fieldglass VMS is definitely better than average, but not at all the best system I've used
Sean Pennel | TrustRadius Reviewer

Usability

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.
Rachel Honeywood | TrustRadius Reviewer

SAP Fieldglass

No score
No answers yet
No answers on this topic

Support Rating

Aspect Workforce Management

Aspect Workforce Management 8.0
Based on 1 answer
I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.
Anonymous | TrustRadius Reviewer

SAP Fieldglass

No score
No answers yet
No answers on this topic

Implementation Rating

Aspect Workforce Management

Aspect Workforce Management 9.0
Based on 1 answer
Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.
Anonymous | TrustRadius Reviewer

SAP Fieldglass

No score
No answers yet
No answers on this topic

Alternatives Considered

Aspect Workforce Management

One of the primary reason why we selected Aspect eWFM solution was because of the scenario based modeling functionality. In other solutions (such as IEX, Blue Pumpin..etc) this functionality is not available. In our industry it was critical to be able to use scenario based modeling and quickly react the call volume spikes.
FERENC CSATLÓS; MBA, PMP | TrustRadius Reviewer

SAP Fieldglass

Like I said in a previous question, we did not use a previous system before Fieldglass VMS. Our process was simply emailing a master Excel spreadsheet with a list of projects, contractors, approvers, and payments. While this worked on a small scale, our external partners and contracted jobs grew and this process became cumbersome. We saw the need to streamline our payment process and Fieldglass offered us the solution.
Kyle Moninger | TrustRadius Reviewer

Return on Investment

Aspect Workforce Management

  • Staffing cost
  • Identifying gaps in the day, using intra-days to map out and foresee trouble areas and plan for them
  • Cross functioning teams, using the tools this application has to help manage different LOB's
Roy Huron | TrustRadius Reviewer

SAP Fieldglass

  • I would have to say Fieldglass has made a positive impact, only in that having access to it has opened up some client relationships we didn't have before. I am a vendor to clients using Fieldglass, so I can't really report on the financial successes they may have had by implementing it.
  • The negative side to Fieldglass, or any VMS, really, from an agency perspective is that it cuts out manager contact. That has a negative impact, both to the agency and the hiring manager. No longer can the managers really explain what they need, and no longer can an agency understand the req deeply. We have to work off of a scrubbed job description which is generally pretty vanilla.
Elias Cobb | TrustRadius Reviewer

Pricing Details

Aspect Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Fieldglass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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