What users are saying about

Asset Manager

5 Ratings

ServiceNow

Top Rated
227 Ratings

Asset Manager

5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

ServiceNow

Top Rated
227 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Asset Manager

Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
No photo available

ServiceNow

Any arena where SLAs and Ticketing is a factor, SN performs terrifically. If you need a tool that is easy to learn and train, then SN is your choice. An area of issue is also a strong point (oddly enough), as with its wide range of custom-ability, many customers often create more work for our SN team to make changes, while subtle at times, if only to appease 1 person. Basically, its flexibility can create bottlenecks.
Ryan Weller profile photo

Feature Rating Comparison

IT Asset Management

Asset Manager
7.0
ServiceNow
Software and hardware inventory tracking
Asset Manager
8.0
ServiceNow
License management
Asset Manager
4.0
ServiceNow
Asset lifecycle monitoring
Asset Manager
9.0
ServiceNow
Contract management
Asset Manager
7.0
ServiceNow
Asset relationship management
Asset Manager
7.0
ServiceNow

Incident and problem management

Asset Manager
ServiceNow
8.4
Organize and prioritize service tickets
Asset Manager
ServiceNow
9.2
Expert directory
Asset Manager
ServiceNow
8.1
Service restoration
Asset Manager
ServiceNow
8.3
Self-service tools
Asset Manager
ServiceNow
8.2
Subscription-based notifications
Asset Manager
ServiceNow
8.9
ITSM collaboration and documentation
Asset Manager
ServiceNow
8.3
ITSM reports and dashboards
Asset Manager
ServiceNow
7.8

ITSM asset management

Asset Manager
ServiceNow
7.9
Configuration mangement
Asset Manager
ServiceNow
8.2
Asset management dashboard
Asset Manager
ServiceNow
7.9
Policy and contract enforcement
Asset Manager
ServiceNow
7.6

Change management

Asset Manager
ServiceNow
9.0
Change requests repository
Asset Manager
ServiceNow
9.0
Change calendar
Asset Manager
ServiceNow
8.9
Service-level management
Asset Manager
ServiceNow
9.1

Pros

  • One place to track, document and analyze all your Asset Management queries.
  • Love the new layout. It gives you quite a few options to customize your dashboard.
  • HP has included great help topics with their new updates. With the keyword search, all the information is at your fingertips.
No photo available
  • Navigation is fluid and easy to follow.
  • Customizing views to suit your need is a breeze.
  • Generating reports that you need is "fun" as there are many built-in options as well as the ability to create your own.
  • Exporting reports in various formats help as different clients prefer different products.
Ryan Weller profile photo

Cons

  • Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user.
  • Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software.
  • Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature.
No photo available
  • Sometimes too much, is just that; too much. SN offers so much, that you can kind of get lost in all its features.
  • Color customizing would be nice for those with visual impairments.
  • Cost is steep, but you do get a lot.
Ryan Weller profile photo

Likelihood to Renew

Asset Manager6.0
Based on 1 answer
I find HP Asset Manager useful but sometimes too much data needs to be entered.
Sean McManus, CSAM profile photo
ServiceNow3.7
Based on 11 answers
If was my choice [a long] time ago this software would be gone for good.
Max Lewenhaupt profile photo

Usability

Asset Manager6.0
Based on 1 answer
I have used 2 systems (chevron and HPAM), each has it's pluses and minuses.Once I was comfortable with the system I gave it an above average score
Sean McManus, CSAM profile photo
ServiceNow2.6
Based on 6 answers
Some things are easy, while other things are hard
Michael Sypes profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

Asset Manager5.0
Based on 1 answer
Have not interacted with HP support that much
Sean McManus, CSAM profile photo
ServiceNow7.0
Based on 3 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

Asset Manager5.0
Based on 1 answer
No answer on this topic is available.
ServiceNow9.9
Based on 2 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
No photo available
When we reviewed BMC offerings and compared with ServiceNow in late 2012, ServiceNow had the most flexibility and I believe still has the most flexibility if you're comfortable with the underlying platform and have a strong guiding service philosophy. You can make the tool do anything, but the real questions are "Why?" and "What are you getting from doing it that way?" Most ITSM tools are just tools, whereas ServiceNow is a tool that was used to make itself. It is a platform/environment for cloud publishing and they happened to make an ITIL ITSM app on it at first because that's what Fred Luddy knew best, then had faith that IT departments around the world would have the talent to make more meaningful, greater things with it.
No photo available

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
  • Ability to track & print reports saves PMs time in quartely reviews.
  • Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.
No photo available
  • Initially it was hard and time consuming to get everyone to use the new tool. Getting everyone on the same page and be consistent. After the initial learning curve, we definitely saw an increased employee efficiency.
  • After the implementation, we definitely noticed better customer service. Helped with communication between all parties involved in the incidents, CRs, problems.
  • ROI - overall SN has a positive ROI
Lorena Leonard profile photo

Pricing Details

Asset Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details