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5 Ratings

ServiceNow

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Top Rated
244 Ratings
5 Ratings
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Score 7 out of 101

ServiceNow

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Top Rated
244 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Asset Manager

Asset Manager is great for people who understand the Software Development Lifecycle and are familiar with the terminology, however for a new assistant, or a new novice user, the software can seem over-whelming with the rather confusing terminology and a multitude of tabs that open up. It's definitely great software to use for a professional PM, however an assistant would be lost in the tools being offered.
No photo available

ServiceNow

ServiceNow is a perfect and great fit for A to B style helpdesk ticketing! I would tend to shy away from this product is your project management shop is on the medium or larger scale. It is ok for smaller projects but not for large complex, multi-team projects. ServiceNow is also great for establishing routine and frequently used workflows that you want to publish to an external or public customer base. There is a lot of potential to relieve a lot of administrative overhead but it requires a lot of back end work to see those results.
Jesse Bickel, MS - PMP profile photo

Feature Rating Comparison

IT Asset Management

Asset Manager
7.0
ServiceNow
Software and hardware inventory tracking
Asset Manager
8.0
ServiceNow
License management
Asset Manager
4.0
ServiceNow
Asset lifecycle monitoring
Asset Manager
9.0
ServiceNow
Contract management
Asset Manager
7.0
ServiceNow
Asset relationship management
Asset Manager
7.0
ServiceNow

Incident and problem management

Asset Manager
ServiceNow
8.5
Organize and prioritize service tickets
Asset Manager
ServiceNow
9.3
Expert directory
Asset Manager
ServiceNow
8.1
Service restoration
Asset Manager
ServiceNow
8.6
Self-service tools
Asset Manager
ServiceNow
8.5
Subscription-based notifications
Asset Manager
ServiceNow
8.3
ITSM collaboration and documentation
Asset Manager
ServiceNow
8.4
ITSM reports and dashboards
Asset Manager
ServiceNow
8.4

ITSM asset management

Asset Manager
ServiceNow
8.0
Configuration mangement
Asset Manager
ServiceNow
8.2
Asset management dashboard
Asset Manager
ServiceNow
8.1
Policy and contract enforcement
Asset Manager
ServiceNow
7.7

Change management

Asset Manager
ServiceNow
9.1
Change requests repository
Asset Manager
ServiceNow
9.1
Change calendar
Asset Manager
ServiceNow
8.9
Service-level management
Asset Manager
ServiceNow
9.2

Pros

  • One place to track, document and analyze all your Asset Management queries.
  • Love the new layout. It gives you quite a few options to customize your dashboard.
  • HP has included great help topics with their new updates. With the keyword search, all the information is at your fingertips.
No photo available
  • Easy tracking of individuals' input and time spent
  • Automated email updates on work items
  • Tight integration among components
Michael Sypes profile photo

Cons

  • Need more video tutorials - Although HP has great FAQs and has included the keyword search for topics, but some video tutorials would be great to help a new user.
  • Overwhelming at times. I remember when I first started using the software, just the magnitude of tools were too much. However even though I don't use half the tools even now, just the possibility of more functions available to me, makes it a great software.
  • Secure Log-in - I would like HP to invest into single sign-on where you don't need to put in your user ID & password constantly. A push notification to a personal device would a great added feature.
No photo available
  • Massive and at times confusing interface
  • Too many categories of items with seemingly arbitrary differences in functionality
  • Honing in on just what you need is difficult for a basic user
Michael Sypes profile photo

Likelihood to Renew

Asset Manager6.0
Based on 1 answer
I find HP Asset Manager useful but sometimes too much data needs to be entered.
Sean McManus, CSAM profile photo
ServiceNow9.5
Based on 12 answers
They continually listen to customer feedback and improve their product in each new release.
No photo available

Usability

Asset Manager6.0
Based on 1 answer
I have used 2 systems (chevron and HPAM), each has it's pluses and minuses.Once I was comfortable with the system I gave it an above average score
Sean McManus, CSAM profile photo
ServiceNow9.4
Based on 7 answers
I have used Service Now with two different companies and found in both instances that it was very easy to use and get comfortable with. I like the fact that it is web-based, providing an opportunity to use from home when needed. I also have used other forms of service delivery software and so far have found Service Now to be far and away the easiest to use
Paul Trupka profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

Asset Manager5.0
Based on 1 answer
Have not interacted with HP support that much
Sean McManus, CSAM profile photo
ServiceNow10.0
Based on 4 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

Asset Manager5.0
Based on 1 answer
No answer on this topic is available.
ServiceNow10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

HP Asset Manager is definitely enterprise grade, whereas the other asset Management programs I have are specific to either one industry or a smaller locations that might not need the deep analysis & reporting functionalities & tools that are provided by HP. The cost is indeed higher than other programs like Fox Graphic Tracker (Internal Software) and Samange that I have used in the past, but for a large enterprise with multiple ongoing projects, HP Asset Manager is the way to go !
No photo available
When we reviewed BMC offerings and compared with ServiceNow in late 2012, ServiceNow had the most flexibility and I believe still has the most flexibility if you're comfortable with the underlying platform and have a strong guiding service philosophy. You can make the tool do anything, but the real questions are "Why?" and "What are you getting from doing it that way?" Most ITSM tools are just tools, whereas ServiceNow is a tool that was used to make itself. It is a platform/environment for cloud publishing and they happened to make an ITIL ITSM app on it at first because that's what Fred Luddy knew best, then had faith that IT departments around the world would have the talent to make more meaningful, greater things with it.
No photo available

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • HP Asset Manager is great for compliance purposes. We know we have all the licenses in place when needed for upgrades or yearly reviews. Saves us times.
  • Ability to track & print reports saves PMs time in quartely reviews.
  • Great way to prepare for any presentations by the use of analytical tools which saves us money in investing in other software for presentation purposes.
No photo available
  • Hard to put a dollar amount on ambiguous efficiency gains in service (not operations) departments, but even after >20% company-wide layoffs with the oil price downturn, we were able to keep our high level of service.
  • We have just started a pilot program integrating Microsoft SCCM with the Service Catalog so people may request software installations based on Active Directory group memberships. Its adoption and manpower savings will be how we gauge other automation projects going forward.
  • Competitive labor market for experienced ServiceNow developers makes it difficult to find/retain talent, but there are many third-party implementation and outsourcing firms filling the gaps for any short-term projects you may need. Managed Service Providers are another possibility for the long-term.
No photo available

Pricing Details

Asset Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details