What users are saying about
5 Ratings
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Top Rated
304 Ratings
5 Ratings
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Score 10 out of 101

ServiceNow

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
304 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Likelihood to Recommend

Asset Panda

Asset Panda I believe is well suited for even the smallest environment. The pricing for the software is very competitive and worth the value that it brings to solve a lot of problems that normally a lot of companies run into regarding inventory. This product has helped us save money on keeping track of assets that may of otherwise gotten lost and written out. We now know where everything is.
No photo available

ServiceNow

In very large enterprises. ServiceNow can handle a multitude of operations to help with overall IT management. The downside is two-fold: it can get quite clunky at times, and is expensive. While much of it is not intuitive and can be difficult to figure out and use, it has quite a wide range of reporting capabilities. If set up properly with solid process flows, it can be a tremendous tool for IT consumers, technicians and management.
Gardiner Jones profile photo

Feature Rating Comparison

Incident and problem management

Asset Panda
ServiceNow
8.4
Organize and prioritize service tickets
Asset Panda
ServiceNow
9.0
Expert directory
Asset Panda
ServiceNow
8.0
Service restoration
Asset Panda
ServiceNow
8.5
Self-service tools
Asset Panda
ServiceNow
8.6
Subscription-based notifications
Asset Panda
ServiceNow
8.1
ITSM collaboration and documentation
Asset Panda
ServiceNow
8.4
ITSM reports and dashboards
Asset Panda
ServiceNow
8.3

ITSM asset management

Asset Panda
ServiceNow
8.0
Configuration mangement
Asset Panda
ServiceNow
8.2
Asset management dashboard
Asset Panda
ServiceNow
8.1
Policy and contract enforcement
Asset Panda
ServiceNow
7.7

Change management

Asset Panda
ServiceNow
8.7
Change requests repository
Asset Panda
ServiceNow
9.0
Change calendar
Asset Panda
ServiceNow
8.5
Service-level management
Asset Panda
ServiceNow
8.7

Pros

Asset Panda

  • It is great for a non profit organization because you can add any columns you need to the asset. For example, I have added a funding source column to sort different grants that have paid for our assets.
  • Asset Panda provides the depreciation calculation for you.
  • The software is easy to maneuver. It can be easily searched and sorted by type of asset/date or any category you create.
  • You can add and track non depreciable items as well. Reports can be ran for just depreciable assets when needed so this will not interfere with you depreciable asset listing.
No photo available

ServiceNow

  • Web based GUI where we can have drag and drop feature enabled for handling the items
  • Integrates well with third party platforms using REST APIs like monitoring tools to create tickets or Alerting tools to create alarms in case of an event
  • Available as a SAAS solution by ServiceNow hence users needn't worry about the backend infrastructure
No photo available

Cons

Asset Panda

  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
No photo available

ServiceNow

  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
No photo available

Likelihood to Renew

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 12 answers
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
No photo available

Usability

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 7 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt profile photo

Reliability and Availability

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 7.4
Based on 5 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

Asset Panda

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available

ServiceNow

ServiceNow seems to be able to scale as large as you would like it to and outpaces the competition as far as ease of licenses and growth. While it is clunky it really allows you to drill down to the smallest workflow or permissions to really allow the system to build around your environment. Other products seem to want to push you towards templates or more of the "wizard" style set up.
Jesse Bickel, MS - PMP profile photo

Scalability

Asset Panda

No score
No answers yet
No answers on this topic

ServiceNow

ServiceNow 10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

Asset Panda

  • Inventory now has RBAC.
  • Inventory is easily kept up to date with annual verification buttons.
  • Inventory can now use labels and gun scanners for easy reconciliation.
  • Inventory can be searched using any field.
No photo available

ServiceNow

  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
No photo available

Pricing Details

Asset Panda

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Asset Panda
10.0
ServiceNow
8.6

Likelihood to Renew

Asset Panda
ServiceNow
10.0

Usability

Asset Panda
ServiceNow
10.0

Reliability and Availability

Asset Panda
ServiceNow
10.0

Performance

Asset Panda
ServiceNow
9.0

Support

Asset Panda
ServiceNow
7.4

Online Training

Asset Panda
ServiceNow
1.0

Implementation

Asset Panda
ServiceNow
10.0

Scalability

Asset Panda
ServiceNow
10.0

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