What users are saying about
5 Ratings

ServiceNow

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Top Rated
245 Ratings
5 Ratings
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Score 9.8 out of 101

ServiceNow

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Top Rated
245 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

Asset Panda

Asset Panda I believe is well suited for even the smallest environment. The pricing for the software is very competitive and worth the value that it brings to solve a lot of problems that normally a lot of companies run into regarding inventory. This product has helped us save money on keeping track of assets that may of otherwise gotten lost and written out. We now know where everything is.
No photo available

ServiceNow

The tool is great, very powerful and provides so many valuable features used in large companies. The product is very integrated and provides amazing customization and dash-boarding options. I have looked at several ITSM products, and ServiceNow is by far the best product I have worked with. Everything is thought out and you will not find any feature or function it is missing.
No photo available

Feature Rating Comparison

Incident and problem management

Asset Panda
ServiceNow
8.6
Organize and prioritize service tickets
Asset Panda
ServiceNow
9.3
Expert directory
Asset Panda
ServiceNow
8.2
Service restoration
Asset Panda
ServiceNow
8.7
Self-service tools
Asset Panda
ServiceNow
8.6
Subscription-based notifications
Asset Panda
ServiceNow
8.4
ITSM collaboration and documentation
Asset Panda
ServiceNow
8.5
ITSM reports and dashboards
Asset Panda
ServiceNow
8.4

ITSM asset management

Asset Panda
ServiceNow
8.1
Configuration mangement
Asset Panda
ServiceNow
8.2
Asset management dashboard
Asset Panda
ServiceNow
8.2
Policy and contract enforcement
Asset Panda
ServiceNow
7.8

Change management

Asset Panda
ServiceNow
9.1
Change requests repository
Asset Panda
ServiceNow
9.1
Change calendar
Asset Panda
ServiceNow
8.9
Service-level management
Asset Panda
ServiceNow
9.2

Pros

  • Cloud-Based - I can access it anywhere with an internet connection.
  • Mobile App - The mobile app makes life easier with barcode scanning, searching, and even update assets on the go. The best part of the mobile app is I can now capture signatures for assets that users own.
  • User-Friendly - Asset Panda is easy to use out of the box and can be customized for the most complex environments. We built into our site the ability to maintain our credit card machines and utilize and check-in/check-out tracking system and even built into it the ability to audit the devices for tamper checks to update the tamper check automatically.
  • Pictures & Documents - On any asset I can now upload quotes, internal requisitions, receipts, and pictures with each asset! This makes my inventory a one stop shop for all documentation for each asset.
No photo available
  • ServiceNow does a great job in creating a one-stop shop for ticketing for any organization large or small. The system has the ability to scale easily to both internal and external customers.
  • ServiceNow has the ability to scale beyond ticketing to include contract and project management modules to further support one single operation for administration.
  • ServiceNow integrates very well with Microsoft Active Directory.
  • ServiceNow has a very robust set of permissions and rules you can apply for a high level of security.
Jesse Bickel, MS - PMP profile photo

Cons

  • Time-out settings on the website should be increased.
  • Image structure on the way they organized photos could be improved.
  • Barcode scanner on a mobile device could be improved.
  • Photo editor could be improved.
No photo available
  • Although ServiceNow is considered a platform, its development capabilities for seasoned developers are light.
  • Better documentation, although the documentation is great, it sometimes is not as detailed as it should be.
  • Better development APIs, since ServiceNow is a platform it should be supporting its developers with first-class APIs rather than forcing developers to write common code, over and over.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
ServiceNow9.5
Based on 12 answers
Northcraft Analytics doesn't have a choice, we support the top 5 products in the market based on share.
Lee Cullom profile photo

Usability

No score
No answers yet
No answers on this topic
ServiceNow9.4
Based on 7 answers
Easy to Use and plenty of Options to support your business processes. Very good documentation available.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 4 answers
Excellent Support and Fast Response.
No photo available

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available
Very similar products. SN was easier and faster to implement using Covestic. Though the initial implementation was rushed into for us so we didn't get advantage of many features of the product initially. But after a couple of years of using it on a regular basis and using more and more modules, lots of improvements, it is definitely a huge help for our organization. SN is a powerful product and we hope to take full advantage of all the modules and built-in functionality
Lorena Leonard profile photo

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • Inventory now has RBAC.
  • Inventory is easily kept up to date with annual verification buttons.
  • Inventory can now use labels and gun scanners for easy reconciliation.
  • Inventory can be searched using any field.
No photo available
  • Reduced Average Handling Time for Incidents
  • Increased % of Incidents & Requests from Self-Service
  • Lower average change duration with orchestration
  • Higher recurring operational expenditures in comparison to traditional perpetual license model
  • Lower storage costs due to SaaS (does this offset subscription costs?)
  • Lower systems administration costs (does this offset subscription costs?)
  • Equal or higher application administration costs (People are still the most important factor in an implementation)
  • Lower database administration costs (does this offset subscription costs?)
  • Equal or higher upgrade costs
  • SaaS Vendor lock-in Potential
  • Higher % of Incidents resolved at the front-line with password reset automation via orchestration
Lee Cullom profile photo

Pricing Details

Asset Panda

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details