What users are saying about

Asset Panda

4 Ratings

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Top Rated
229 Ratings

Asset Panda

4 Ratings
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Score 9.5 out of 101

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Top Rated
229 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Asset Panda

Asset Panda is good for a non profit because you can add any categories to the asset such as funding source, check number, or anything else you may need to track for grant purposes. It calculates straight line depreciation so if you are using a more complex depreciation method it will not calculate this for you.
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ServiceNow

ServiceNow is great for IT service management in which you can capture customer incidents and implement a great change process. All of these processes aim to make your internal structure more efficient and easy. However, when it comes to managing customers on top of performing your daily internal processes, ServiceNow lacks that full 360 view of how handling customers can affect your internal processes and vice versa.
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Feature Rating Comparison

Incident and problem management

Asset Panda
ServiceNow
8.4
Organize and prioritize service tickets
Asset Panda
ServiceNow
9.2
Expert directory
Asset Panda
ServiceNow
8.1
Service restoration
Asset Panda
ServiceNow
8.3
Self-service tools
Asset Panda
ServiceNow
8.2
Subscription-based notifications
Asset Panda
ServiceNow
8.9
ITSM collaboration and documentation
Asset Panda
ServiceNow
8.3
ITSM reports and dashboards
Asset Panda
ServiceNow
7.8

ITSM asset management

Asset Panda
ServiceNow
7.9
Configuration mangement
Asset Panda
ServiceNow
8.2
Asset management dashboard
Asset Panda
ServiceNow
7.9
Policy and contract enforcement
Asset Panda
ServiceNow
7.6

Change management

Asset Panda
ServiceNow
9.0
Change requests repository
Asset Panda
ServiceNow
9.0
Change calendar
Asset Panda
ServiceNow
8.9
Service-level management
Asset Panda
ServiceNow
9.1

Pros

  • It is great for a non profit organization because you can add any columns you need to the asset. For example, I have added a funding source column to sort different grants that have paid for our assets.
  • Asset Panda provides the depreciation calculation for you.
  • The software is easy to maneuver. It can be easily searched and sorted by type of asset/date or any category you create.
  • You can add and track non depreciable items as well. Reports can be ran for just depreciable assets when needed so this will not interfere with you depreciable asset listing.
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  • Easily customizable forms and tables and easy to create field dependencies.
  • Great user interface which allows agents to customized lists, favorites, bookmarks, and their dashboard.
  • Great filtering options for list views and record views
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Cons

  • When entering dates, the first available date is 2005. If you have assets that predate this, you cannot enter an accurate date. This also interferes with you depreciation in the software.
  • We tag all products with an ID number. However we started also adding bar code tags. Since they were both considered an asset IDs, we lost some of ID numbers when we scanned the bar codes. It was too easy to loose data.
  • I use straight line depreciation so this product is perfect for our company; however, if you added other depreciation methods that may attract more customers.
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  • Implementation is still the domain of major consulting companies. This requires large budget projects. It would be good to develop an education and certification program to reduce the need for major integration companies.
  • Maybe confusing at the beginning, too many fields, too much information. Is there a way to start simple and grow?
  • Pay attention to overpromising. The company has great marketing material, great sales people, making it seem to be the tool for all IT needs, but the road may be long and costly.
  • ServiceNow could be a very good enterprise-wide platform but you need to prepare for significant integration and be ready to adopt standard processes.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
ServiceNow3.7
Based on 11 answers
If was my choice [a long] time ago this software would be gone for good.
Max Lewenhaupt profile photo

Usability

No score
No answers yet
No answers on this topic
ServiceNow2.6
Based on 6 answers
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
Max Lewenhaupt profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

No score
No answers yet
No answers on this topic
ServiceNow7.0
Based on 3 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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Implementation

No score
No answers yet
No answers on this topic
ServiceNow9.9
Based on 2 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

Asset Panda is great for fixed assets or small businesses. I have also used inventory in a retail environment where product coming in and out need to be tracked. I wouldn't recommend it for an extremely high volume business.
No photo available
When we reviewed BMC offerings and compared with ServiceNow in late 2012, ServiceNow had the most flexibility and I believe still has the most flexibility if you're comfortable with the underlying platform and have a strong guiding service philosophy. You can make the tool do anything, but the real questions are "Why?" and "What are you getting from doing it that way?" Most ITSM tools are just tools, whereas ServiceNow is a tool that was used to make itself. It is a platform/environment for cloud publishing and they happened to make an ITIL ITSM app on it at first because that's what Fred Luddy knew best, then had faith that IT departments around the world would have the talent to make more meaningful, greater things with it.
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Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • I use this software for a non profit so there is no return on investment. However, it has helped us with grant reporting. Some grants need us to track assets and depreciation that their funds purchased and this software has been very helpful.
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  • This is not my area of focus. However, I am able to work, literally, anywhere in the world because my function, my 'job' is online. That is invaluable to me.
  • Relative to the question, however, I can honestly say that most of my clients have benefited from the fact that implementing ServiceNow in their IT architecture has exposed the missing or broken elements of their IT Processes definitions. Invariably the consistent management of all incident or other request tickets has led to immediate service improvement upon deployment. While I am inadequate to put a dollar value on this fact I am certain that each reader with those skills can do so and that the value, alone, will figure favorably in a purchase decision.
Randall Hodgins profile photo

Pricing Details

Asset Panda

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details