AT&T Office@Hand vs. Digital Samba

Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.

Great for enterprise web conferencing

• Receiving phone calls
• Making phone calls

• live streaming
• white-lebeling
• custom features
• flexible pricing
• recording

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

• admin panel design

Samba Live is user friendly which is essential for our business

You can always count on getting the answer to your question when you need it

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

• Brand awareness
• Great user experience