What users are saying about
13 Ratings
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Score 5.3 out of 100
8 Ratings
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Score 7 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

MaestroConference

This is best suited for webinars where you want increase participant engagement. Maestroconference has helped us avoid the type of webinar where the presenter has no idea if people are listening and participants often lose interest and end up checking email. The interaction level can become extremely high leading to increased engagement, satisfaction and buy-in.
Tasha Walsh | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
MaestroConference
High quality audio
AT&T Office@Hand
8.0
MaestroConference
High quality video
AT&T Office@Hand
8.0
MaestroConference
Low bandwidth requirements
AT&T Office@Hand
10.0
MaestroConference
Mobile support
AT&T Office@Hand
9.0
MaestroConference

Screen Sharing

AT&T Office@Hand
9.5
MaestroConference
Desktop sharing
AT&T Office@Hand
10.0
MaestroConference
Whiteboards
AT&T Office@Hand
9.0
MaestroConference

Online Meetings / Events

AT&T Office@Hand
9.6
MaestroConference
Calendar integration
AT&T Office@Hand
10.0
MaestroConference
Meeting initiation
AT&T Office@Hand
9.0
MaestroConference
Integrates with social media
AT&T Office@Hand
10.0
MaestroConference
Record meetings / events
AT&T Office@Hand
9.0
MaestroConference
Slideshows
AT&T Office@Hand
10.0
MaestroConference

Online Events Collaboration

AT&T Office@Hand
9.3
MaestroConference
Live chat
AT&T Office@Hand
9.0
MaestroConference
Audience polling
AT&T Office@Hand
10.0
MaestroConference
Q&A
AT&T Office@Hand
9.0
MaestroConference

Online Events Security

AT&T Office@Hand
9.7
MaestroConference
User authentication
AT&T Office@Hand
10.0
MaestroConference
Participant roles & permissions
AT&T Office@Hand
9.0
MaestroConference
Confidential attendee list
AT&T Office@Hand
10.0
MaestroConference

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

MaestroConference

  • The number one strength of Maestro Conference is the ability for the host to create "break out" groups where members of the call can interact with each other in smaller groups as if they were in an in-person conference.
  • Another quality of Maestro Conference that I love is the fact that the host can then "weave in and out" of the different break out groups, listening in, providing support and getting feedback. It's an incredibly tool that Maestro offers.
  • Lastly I think Maestro Conference has excellent customer service.
Daphne Cohn | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

MaestroConference

  • The call sound quality was often pretty poor, and we had a lot of trouble with calls being dropped. Over the years I would periodically throw in the towel and go back to Free Conferencing just to have reliable quality. But they only have 3 of 4 breakout rooms and I couldn't conduct the rooms easily. Then I try MC again to see if the engineering had improved. It was like a wave. Sometimes better, sometimes worse.
  • The conductor interface has an annoying glitch wherein we could not change a persons attribute fields on the fly. I would interview my callers and assign them to one class or another based on their answers, and the partner up people into breakout rooms based on their answers. This meant editing the two attribute fields , and it just plain didn't work 75% of the time.
  • Maestro Conference repositioned its business away from small educators like me, to large organizations like political action committees. The price became too high for me, and it just no longer made sense. I repositioned my product to work with less expensive and less complicated solutions.
  • The add on features, like recording each conference room, were insanely expensive.
  • VOIP and MC didn't mix. The MC dialer never worked. Neither did Skype. This meant that my international callers were out of luck. This was FRUSTRATING to say the least. Now I just use Skype. A picture is worth a thousand words.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

MaestroConference

MaestroConference 5.9
Based on 3 answers
we have found no other company with the technology that allows us to conduct webinars with this level of interactivity. We've also been watching as the company has added on addtional functionality and are very please with how it is developing.
Tasha Walsh | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

MaestroConference

Maestro Conference is the only service I know that allows you to create break out groups and allow participants to actively engage with each other and with the host. It is the most like an "in-person" event of any service I have used. And the customer service has always been excellent
Daphne Cohn | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

MaestroConference

  • When the monthly call with breakout rooms was working well I had a lot of good conversion. When it was not, because of sound quality of dropped calls, I was giving people a poor experience. Since I was using MC as the centerpiece of my TRIAL calls, it was a two edged sword.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MaestroConference

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Varies*

* services needed: see http://maestroconference.com/services

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
MaestroConference
8.3

Likelihood to Renew

AT&T Office@Hand
MaestroConference
5.9

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