AT&T Office@Hand vs. Zoho Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Office@Hand
Score 2.8 out of 10
N/A
AT&T Office@Hand is a comprehensive, cloud-based solution that provides feature-rich voice and collaboration tools that can help you improve customer engagement, drive employee productivity, and streamline operations. It replaces the former AT&T Collaborate, and AT&T Connect conferencing tools.N/A
Zoho Meeting
Score 8.8 out of 10
N/A
Zoho Meeting is a web-based online meeting solution.
$3
per month
Pricing
AT&T Office@HandZoho Meeting
Editions & Modules
No answers on this topic
MEETING - 10
$3
per month
MEETING - 50
$9
per month
MEETING-100
$12
per month
MEETING - 250
$18
per month
Webinar -25
$19
per month
Webinar - 50
$29
per month
Webinar - 100
$39
per month
Webinar - 250
$79
per month
Webinar - 500
$125
per month
Webinar - 1000
$200
per month
Offerings
Pricing Offerings
AT&T Office@HandZoho Meeting
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
AT&T Office@HandZoho Meeting
Top Pros
Top Cons
Features
AT&T Office@HandZoho Meeting
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
AT&T Office@Hand
6.0
1 Ratings
Zoho Meeting
8.4
11 Ratings
High quality audio6.01 Ratings8.611 Ratings
Low bandwidth requirements00 Ratings7.811 Ratings
Mobile support00 Ratings8.711 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
AT&T Office@Hand
-
Ratings
Zoho Meeting
8.8
11 Ratings
Desktop sharing00 Ratings8.811 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
AT&T Office@Hand
-
Ratings
Zoho Meeting
8.9
11 Ratings
Calendar integration00 Ratings8.911 Ratings
Meeting initiation00 Ratings8.911 Ratings
Record meetings / events00 Ratings8.911 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
AT&T Office@Hand
-
Ratings
Zoho Meeting
8.6
10 Ratings
Live chat00 Ratings8.69 Ratings
Audience polling00 Ratings8.610 Ratings
Q&A00 Ratings8.69 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
AT&T Office@Hand
-
Ratings
Zoho Meeting
8.8
10 Ratings
User authentication00 Ratings8.89 Ratings
Participant roles & permissions00 Ratings8.710 Ratings
Confidential attendee list00 Ratings8.99 Ratings
User Ratings
AT&T Office@HandZoho Meeting
Likelihood to Recommend
1.0
(2 ratings)
8.7
(11 ratings)
Usability
-
(0 ratings)
8.6
(11 ratings)
Support Rating
-
(0 ratings)
8.6
(11 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
AT&T Office@HandZoho Meeting
Likelihood to Recommend
AT&T
If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
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Zoho Corporation
Anyone who needs assistance with a work-related issue can take advantage of this service. Because of this, the entire company benefits from increased effectiveness, openness, and output in all areas. Sharing a computer's screen has been an enormous help. Stability issues increase when a major meeting occurs. Make sure you buy the paid version because you won't find a good free version.
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Pros
AT&T
  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
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Zoho Corporation
  • Embed meeting link feature- The feature is unique to Zoho Meeting and helps attach meeting link to website, thus anyone accessing [the] website can join the meeting with just one click of a button.
  • Surveys and questions are prepared pretty seamlessly in Zoho Meeting as compared to other video conferencing applications.
  • As mentioned earlier, webinar analytics i.e. the way all the questions and surveys data is presented in .csv file is very easy to understand and helps the team lead a lot in understanding and getting to know the team better.
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Cons
AT&T
  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
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Zoho Corporation
  • It's interface is not that attractive.
  • We need a good bandwidth for this tool to use.
  • Since, we get the 14 days trial only so you need to pay for this app .
  • They charges as per the user and joinee.
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Usability
AT&T
No answers on this topic
Zoho Corporation
Zoho Meeting is very easy to use and very effective collaborating tool. If I say about the usability, this application is highly usable because oaf it's cost effective nature, user friendly interface, empathetic customer services and amazing application features. Most importantly, it ensures data security for the company. Overall, the usability of the application is trustworthy.
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Support Rating
AT&T
No answers on this topic
Zoho Corporation
Zoho Meeting's support team was always good their response time. Many of their customers come to them with a complete lack of knowledge and I think they're well aware of that. they were friendly and knowledgeable so it was always a good experience contacting them. but I think it's better if they can open a hotline for their paying customers
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Alternatives Considered
AT&T
Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.
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Zoho Corporation
Zoho Meeting is very affordable and it suits better for the small business like ours. In addition to these, it offers the same features Microsoft Teams does. It has better adaptability compared to teams both in desktop and mobile applications. Moreover, it ensures data security as they do not rely on 3rd party
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Contract Terms and Pricing Model
AT&T
No answers on this topic
Zoho Corporation
No, it's an amazing solution for the cost.
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Return on Investment
AT&T
  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
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Zoho Corporation
  • It is a handy tool for online sessions, and it has become convenient in this uncertain period across the world.
  • Using the proper notification system has helped us increase the number of mentorship and speaker sessions and the productivity of our staff.
  • This application is designed to be easily installed and operated by anyone in the company. For business meetings, it has been a big help as well.
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