Atera vs. Miradore

As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.

Miradore works great for us because it allows our agency to easily and remotely manage all of our iPhones and iPads, including pushing software updates, apps, restrictions, location-tracking, and so forth. It nearly eliminates the need to "put hands on" devices as frequently as I would otherwise need to do as our IT Liaison. Our IT vendor, with their own login credentials, is able to manage our devices or assist me with issues. Customer Support from Miradore has been stellar the entire three years we have had an account. Our IT vendor selected/recommended Miradore for us out of a variety of options, and found them to be the best fit considering price, features, and support; I would have to say they made an excellent choice!

• Support, if you need them they are there and they always have the answers you need.
• The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
• I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
• The shared script library is an amazing resource for troubleshooting and streamlining.
• The development teams are open to adding features and have done so frequently based on user requests.

Incentivized

• Easy to install and configure
• Outstanding customer service and support
• Robust features
• Easy user interface

• Some basic functions need some extra work
• Some basic things are behind paywalls
• Feature board is not credible. Ideas taking very, very long to implement
• Atera has no clear road map
• SNMP monitoring needs a make over and needs more options

Incentivized

• Free version still does not have full functionalities for Android non-Samsung devices, can not push email.
• Can enroll Google Pixel, but can not push security policy as well now, like pin.

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

Sometimes it takes time to get a response back. There is a delay in updates to support devices with newest OS.

Incentivized

Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.

Incentivized

This is the first time we've used an MDM. Our IT vendor researched and selected Miradore over several other options.

• We have been able to add new employees/devices without increasing my staff to support them.
• The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
• They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.

• Increased productivity, as it avoids the installation and use of non-corporate apps;
• Increased protection and preservation of the company's information and integrity;
• It allows us to work remotely with company devices and have security.

Incentivized