Item: Atera
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier. This product has come a long ways over the year and adding AI to it made it even better!

Pros and Cons

Scripting
Device Management
Service Desk

Less Menus
Speed of Website
Speed of Desktop Agent

Return on Investment

Faster Ticket Resolution
Agent, Website, or Chat ticket submission
Assistance of AI in handling tickets or creating scripts

Usability

This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!

All in One

When selecting a solution that will allow us to bring in the service desk instead of using a third party, easy of deployment and end user requests was paramount. Atera meets this on all fronts. From the simple to use desktop agent to the amazing AI, it has been a smooth process to adopt a new procedure for the held desk. Our employees no longer dreed reaching out to IT for assistance knowing that we will be right there with solutions.

Alternatives Considered

NinjaOne

NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through the platform and you will make the most of all features.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

Slack, ConnectWise ScreenConnect, Splashtop, Asana

Likelihood to Recommend

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenance scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed. There are a lot of menus to navigate. This can make it slower to get around until you are fully familiar with the platform. Give it time though, it is well worth it!

Amazing All-In-One RMM and PSA

Overall Satisfaction with Atera