Atera RMM/PSA - if you don't use it, you should!

We use the RMM and PSA modules of Atera for our ticketing system, our patching system and as our remote support to be able to remote into users computers. From a reporting perspective, we use application to see what software is loaded on our machines, including what version of OS is running. This allows us to track EOL software and other versioning issues. If we need to remove software, either from a particular machine or a number of machines, Atera makes it very easy to do that. We also use Atera to patch our devices, something that was lacking prior to my decision to get Atera. On one dashboard, we can see who is in need of patches and can push them at once. Atera also has an asset inventory system that we are just starting to look into, as it looks promising.

The best thing about this product is their pricing. Atera charges by the technician, not the device like everyone else does. This is a great value to anyone that is looking for a RMM/PSA option that won't break your budget.

With the exception of billing, which we don't use, the single pane of glass that Atera provides for all of our devices is fantastic. I can drill down to a specific device or see things at a department level. I can also see an overall organizational level if necessary. By automating tasks, my team has more time to do other things that we are responsible for. Without Atera, that would be possible.