Atera is an amazing value and a force multiplier
November 06, 2023
Atera is an amazing value and a force multiplier
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Being the only person in the IT dept currently, it is important that I be able to streamline everything I can. Atera lets me act as multiple people with it's scripting and monitoring engines. I need to know about problems before they become a larger issue for the users. Additionally, the AI features allow me to complete tasks faster than I would have been able to otherwise.
- Support, if you need them they are there and they always have the answers you need.
- The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
- I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
- The shared script library is an amazing resource for troubleshooting and streamlining.
- The development teams are open to adding features and have done so frequently based on user requests.
- The ticketing feature is usable, but still needs improvement. The inability to attach a user to multiple machines is, in my opinion, a questionable design choice. You are able to attach multiple users to a single machine though.
- The AI features are a great starting point but frequently miss the mark on giving you a fully working script that you can just deploy. You will always need to test and troubleshoot them.
- I think the shared script library is a mess of incomplete and poorly documented scripts.
- Onboarding was a breeze. Completed myself in about a week with some support requests. Very easy to get configured how you want it up front.
- Atera is a force multiplier, I am able to act as a team by leveraging automation and scripting to fix issues before the user notices them.
- There are some quirks in the interface that require you to jump through hoops to get what you need done.
It is nice to be able to have everything under one roof so to speak. At my MSP position previously we had many tools that forced you to jump back and forth between windows and tabs, there were always issues with the integration connectors, huge wastes of time. The ticketing system is lacking some features, but that is more of a headache than a show stopper.
We looked at NinjaOne and ConnectWise Automate which are both fantastic tools. Those options definitely have their strengths over Atera, but Atera was the one we chose in the end. The thing that drew us to Atera was the lack of complicated contracts and simple tech based billing. We don't need to worry about contract renewals and if we add more agents it's not an issue since it is based on the number of techs you have. I wish there was a "View Only" account for non-technical managers\stakeholders to be able to view everything, but there are reports for that.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Atera Feature Ratings
Evaluating Atera and Competitors
- Cloud Solutions
- Scalability
- Ease of Use
Single man IT dept and I need to be able to work without fighting my tools. Additionally I need to be able to use them regardless of where I am and I didn't want to worry about hosting infrastructure to run them. Atera checked all of the boxes for our requirements.
I would have deployed Atera to a number of users instead of testing it solo, but would still likely have chosen Atera over the other options.