What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

CareCloud Charts

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.4
CareCloud Charts
8.0
Real-time eligibility verification
athenaClinicals
9.3
CareCloud Charts
Claims management
athenaClinicals
8.3
CareCloud Charts
8.0
Coding
athenaClinicals
9.0
CareCloud Charts
Patient billing
athenaClinicals
8.3
CareCloud Charts
8.0
Financial Reporting
athenaClinicals
7.0
CareCloud Charts
8.0

Patient Scheduling

athenaClinicals
8.2
CareCloud Charts
8.0
Rule-based scheduling
athenaClinicals
7.7
CareCloud Charts
Automated appointment reminders
athenaClinicals
8.3
CareCloud Charts
Automated patient check-in
athenaClinicals
8.3
CareCloud Charts
Multi-location support
athenaClinicals
8.3
CareCloud Charts
8.0
Calendar interface
athenaClinicals
8.3
CareCloud Charts
8.0

Electronic Medical Records

athenaClinicals
8.8
CareCloud Charts
8.0
Charting / document management
athenaClinicals
8.9
CareCloud Charts
9.0
Templates
athenaClinicals
8.9
CareCloud Charts
9.0
Patient portal
athenaClinicals
10.0
CareCloud Charts
Mobile/tablet support
athenaClinicals
8.3
CareCloud Charts
5.0
Fax integration
athenaClinicals
9.9
CareCloud Charts
Integration with other EMR and PM systems
athenaClinicals
7.6
CareCloud Charts
Workflow automation
athenaClinicals
8.8
CareCloud Charts
Speech recognition
athenaClinicals
9.0
CareCloud Charts
Customization
athenaClinicals
7.2
CareCloud Charts
9.0
E-prescribing
athenaClinicals
9.9
CareCloud Charts

Medical Security and Privacy

athenaClinicals
8.4
CareCloud Charts
8.7
HIPAA compliance
athenaClinicals
8.3
CareCloud Charts
9.0
Role-based permission levels
athenaClinicals
9.9
CareCloud Charts
8.0
Data backups and redundancy
athenaClinicals
8.3
CareCloud Charts
9.0
Local mode / networking failsafe
athenaClinicals
7.0
CareCloud Charts

Workflow and Scale

athenaClinicals
8.8
CareCloud Charts
8.0
Task tracking
athenaClinicals
8.3
CareCloud Charts
7.0
Specialty-specific workflows
athenaClinicals
8.3
CareCloud Charts
8.0
Multi-office / multi-physician capabilities
athenaClinicals
9.9
CareCloud Charts
9.0

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

CareCloud Charts

  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
Anonymous | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

CareCloud Charts

  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
Anonymous | TrustRadius Reviewer

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

CareCloud Charts

No score
No answers yet
No answers on this topic

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

CareCloud Charts

No score
No answers yet
No answers on this topic

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

CareCloud Charts

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

CareCloud Charts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

athenaClinicals
6.8
CareCloud Charts
9.0

Usability

athenaClinicals
8.2
CareCloud Charts

Support Rating

athenaClinicals
9.0
CareCloud Charts

Add comparison