What users are saying about
16 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 8 out of 100

Feature Set Ratings

  • athenaClinicals ranks higher in 4 feature sets: Billing and Claims Management, Patient Scheduling, Electronic Medical Records, Workflow and Scale
  • CareCloud Charts ranks higher in 1 feature set: Medical Security and Privacy

Billing and Claims Management

8.4

athenaClinicals

84%
8.0

CareCloud Charts

80%
athenaClinicals ranks higher in 4/5 features

Real-time eligibility verification

9.3
93%
8 Ratings
N/A
0 Ratings

Claims management

8.3
83%
8 Ratings
8.0
80%
1 Rating

Coding

9.0
90%
7 Ratings
N/A
0 Ratings

Patient billing

8.3
83%
8 Ratings
8.0
80%
1 Rating

Financial Reporting

7.0
70%
8 Ratings
8.0
80%
1 Rating

Patient Scheduling

8.2

athenaClinicals

82%
8.0

CareCloud Charts

80%
athenaClinicals ranks higher in 5/5 features

Rule-based scheduling

7.7
77%
6 Ratings
N/A
0 Ratings

Automated appointment reminders

8.3
83%
8 Ratings
N/A
0 Ratings

Automated patient check-in

8.3
83%
7 Ratings
N/A
0 Ratings

Multi-location support

8.3
83%
8 Ratings
8.0
80%
1 Rating

Calendar interface

8.3
83%
6 Ratings
8.0
80%
1 Rating

Electronic Medical Records

8.9

athenaClinicals

89%
8.0

CareCloud Charts

80%
athenaClinicals ranks higher in 7/10 features

Charting / document management

8.9
89%
9 Ratings
9.0
90%
1 Rating

Templates

8.9
89%
9 Ratings
9.0
90%
1 Rating

Patient portal

10.0
100%
8 Ratings
N/A
0 Ratings

Mobile/tablet support

8.4
84%
7 Ratings
5.0
50%
1 Rating

Fax integration

9.9
99%
9 Ratings
N/A
0 Ratings

Integration with other EMR and PM systems

7.6
76%
9 Ratings
N/A
0 Ratings

Workflow automation

8.8
88%
9 Ratings
N/A
0 Ratings

Speech recognition

9.0
90%
4 Ratings
N/A
0 Ratings

Customization

7.2
72%
9 Ratings
9.0
90%
1 Rating

E-prescribing

9.9
99%
9 Ratings
N/A
0 Ratings

Medical Security and Privacy

8.4

athenaClinicals

84%
8.7

CareCloud Charts

87%
athenaClinicals ranks higher in 2/4 features

HIPAA compliance

8.3
83%
18 Ratings
9.0
90%
2 Ratings

Role-based permission levels

9.9
99%
9 Ratings
8.0
80%
1 Rating

Data backups and redundancy

8.3
83%
9 Ratings
9.0
90%
1 Rating

Local mode / networking failsafe

7.0
70%
8 Ratings
N/A
0 Ratings

Workflow and Scale

8.8

athenaClinicals

88%
8.0

CareCloud Charts

80%
athenaClinicals ranks higher in 3/3 features

Task tracking

8.3
83%
9 Ratings
7.0
70%
1 Rating

Specialty-specific workflows

8.3
83%
8 Ratings
8.0
80%
1 Rating

Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • CareCloud Charts is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

athenaClinicals

68%
9 Ratings
9.0

CareCloud Charts

90%
1 Rating

Usability

8.2

athenaClinicals

82%
1 Rating

CareCloud Charts

N/A
0 Ratings

Support Rating

9.0

athenaClinicals

90%
2 Ratings

CareCloud Charts

N/A
0 Ratings

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

CareCloud Charts

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?
Anonymous | TrustRadius Reviewer

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

CareCloud Charts

  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
Anonymous | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

CareCloud Charts

  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

CareCloud Charts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

CareCloud Charts

No score
No answers yet
No answers on this topic

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 2 answers
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

CareCloud Charts

No score
No answers yet
No answers on this topic

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

CareCloud Charts

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
Anonymous | TrustRadius Reviewer

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