Avaya Experience Platform vs. XCALLY
Avaya Experience Platform vs. XCALLY
Product | Rating | Most Used By | Product Summary | Starting Price |
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Avaya Experience Platform | N/A | The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive… | $48 per month | |
XCALLY | N/A | Users can engage customers with the XCALLY MOTION technology integrated with Asterisk™. With it, agents and supervisors can manage and monitor Voice (inbound & manual or automatic outbound) Video Web Chat E-Mail SMS Fax Social media and custom channels using a single platform. XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketing… | N/A |
Avaya Experience Platform | XCALLY | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Digital - $48.00 (Per User/Per Month) Voice - $83.00 (Per User/Per Month) All Media - $125.00 (Per User/Per Month) | — | ||||||||||||||
More Pricing Information |
Avaya Experience Platform | XCALLY | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Avaya Experience Platform | XCALLY | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Avaya Experience Platform | XCALLY | |
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Likelihood to Recommend | 8.7 (52 ratings) | - (0 ratings) |
Likelihood to Renew | 7.3 (12 ratings) | - (0 ratings) |
Usability | 8.2 (5 ratings) | - (0 ratings) |
Availability | 7.0 (1 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (4 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (2 ratings) | - (0 ratings) |
Avaya Experience Platform | XCALLY | |
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Likelihood to Recommend | Avaya | Xenialab s.r.l. No answers on this topic |
Pros | Avaya | Xenialab s.r.l. No answers on this topic |
Cons | Avaya | Xenialab s.r.l. No answers on this topic |
Likelihood to Renew | Avaya | Xenialab s.r.l. No answers on this topic |
Usability | Avaya | Xenialab s.r.l. No answers on this topic |
Support Rating | Avaya | Xenialab s.r.l. No answers on this topic |
Implementation Rating | Avaya | Xenialab s.r.l. No answers on this topic |
Alternatives Considered | Avaya | Xenialab s.r.l. No answers on this topic |
Return on Investment | Avaya | Xenialab s.r.l. No answers on this topic |
ScreenShots | XCALLY Screenshots |