What users are saying about
4 Ratings
4 Ratings
4 Ratings
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Score 9.7 out of 100
4 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • Avochato is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Avochato

100%
3 Ratings
9.9

Punchh

99%
2 Ratings

Support Rating

Avochato

N/A
0 Ratings
9.6

Punchh

96%
3 Ratings

Likelihood to Recommend

Avochato

Well suited: Problem resolution, timely response, 1-many communicaiton, event triggered automation, allows reservationists to text multiple people at one time, and puts all the relevant decision making information in a link. Also allows us to have a written record of the conversation. Less Appropriate: Still cannot replace the Southern hospitality of a phone call. Sometimes texting reaches a point, where a phone call can solve fix, or figure it out quicker
Ross Twiddy | TrustRadius Reviewer

Punchh

We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
Will Hanrahan | TrustRadius Reviewer

Pros

Avochato

  • Platform for easy monitoring of communication
  • Ease of use for batching communication to multiple entities at one time
  • Projecting or pre-scheduling communication in a time pre-determined by our office.
Anonymous | TrustRadius Reviewer

Punchh

  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
Chandler Elmore | TrustRadius Reviewer

Cons

Avochato

  • The mobile app definitely could be better. Sometimes it crashes, and you can't see the tags or create new contacts, and it only lets you call and send and receive messages, but you can't take calls from the mobile app.
Andrea Fabiola Mujica Pereira | TrustRadius Reviewer

Punchh

  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
Will Hanrahan | TrustRadius Reviewer

Pricing Details

Avochato

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Punchh

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

Avochato

No score
No answers yet
No answers on this topic

Punchh

Punchh 9.6
Based on 3 answers
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
Chandler Elmore | TrustRadius Reviewer

Alternatives Considered

Avochato

We never tried or used any other platform
Andrea Fabiola Mujica Pereira | TrustRadius Reviewer

Punchh

We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
Will Hanrahan | TrustRadius Reviewer

Return on Investment

Avochato

  • Extremely positive. Very efficient style of communication.
  • Excellent booking engine, very effective marketing option. Click to text.
Ross Twiddy | TrustRadius Reviewer

Punchh

  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
Chandler Elmore | TrustRadius Reviewer

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