6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.2 out of 100

Likelihood to Recommend

Axios Assyst

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

It's a good company to grow with because as needs change there are more features available.
Tamara Ham | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Axios Assyst
8.9
N-able MSP Manager (formerly Solarwinds MSP Manager)
5.3
Organize and prioritize service tickets
Axios Assyst
10.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.6
Expert directory
Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.4
Service restoration
Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.8
Self-service tools
Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.4
Subscription-based notifications
Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.4
ITSM collaboration and documentation
Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3
ITSM reports and dashboards
Axios Assyst
7.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3

ITSM asset management

Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.5
Configuration mangement
Axios Assyst
10.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.1
Asset management dashboard
Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.9
Policy and contract enforcement
Axios Assyst
8.0
N-able MSP Manager (formerly Solarwinds MSP Manager)

Change management

Axios Assyst
8.7
N-able MSP Manager (formerly Solarwinds MSP Manager)
2.7
Change requests repository
Axios Assyst
10.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
Change calendar
Axios Assyst
7.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
1.0
Service-level management
Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.5

Pros

Axios Assyst

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • Web Based
  • Automated Ticket creation
chris maddox | TrustRadius Reviewer

Cons

Axios Assyst

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
Les Klassen Hamm | TrustRadius Reviewer

Likelihood to Renew

Axios Assyst

Axios Assyst 10.0
Based on 1 answer
At this point, we are stuck with it. We can't afford a change at this point.
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

No score
No answers yet
No answers on this topic

Support Rating

Axios Assyst

No score
No answers yet
No answers on this topic

N-able MSP Manager (formerly Solarwinds MSP Manager)

N-able MSP Manager (formerly Solarwinds MSP Manager) 3.8
Based on 4 answers
They're good at resolving issues when they arise.
Tamara Ham | TrustRadius Reviewer

Alternatives Considered

Axios Assyst

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
Anonymous | TrustRadius Reviewer

Return on Investment

Axios Assyst

  • Replacement of 3 systems with Axios assyst
  • Integration with other enterprise systems
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
chris maddox | TrustRadius Reviewer

Screenshots

Axios Assyst

N-able MSP Manager (formerly Solarwinds MSP Manager)

Pricing Details

Axios Assyst

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able MSP Manager (formerly Solarwinds MSP Manager)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Axios Assyst
9.0
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.0

Likelihood to Renew

Axios Assyst
10.0
N-able MSP Manager (formerly Solarwinds MSP Manager)

Support Rating

Axios Assyst
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.8

Add comparison