Azure OpenAI Service vs. Moveworks

If you're looking for a managed OpenAI API service, then Azure OpenAI Service is a good choice.

It's fully compatible with OpenAI API, has lots of models to choose from, lots of parameters to configure to suite your needs.

The documents are well maintained, with examples to get started.

You can also setup firewall to restrict access to the API to certain IP addresses, like those of your VPCs.

Incentivized

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.

Incentivized

• Generating SQL
• Generating Images
• Sensible Response

Incentivized

• Understanding employee questions and serving up information and answers
• Very easy to add new content into the chatbot
• Excellent customer support

Incentivized

• The user interface is similar to the Azure, so it's bit laggy, they should improve it.
• The chat models sometimes return nothing, I guess they are still testing them.
• The models we use have quota limitation on tokens and number of requests.

Incentivized

• Conversations, asking users refining questions to better tailor responses

Incentivized

I think it's a good product and appreciate the addition secure guard rails that running it in Azure provide. However, I still struggle at times to get to the right resources for support and region-based capacity can also be a challenge.

Incentivized

1. Open AI is best at giving accurate answers. 2. It is secure and more trustworthy 3. Most of our client using Azure cloud so it becomes go to choice for them. 4. Scalable as it handles 1000s of request per minute. 5. SDKs are easy to use and well documented.

Incentivized

• Our test group of 100 people created more than 200 conversations within the first day
• People were excited & asked to be included to the test group once words spread that we have an internal ChatGPT portal
• People started to create & share their own assistants (prompt engineering) for various purposes like code review, marketing, email, etc.

Incentivized

• 22% reduction in calls to support channels
• Employee growth without needing to add support personnel

Incentivized