Azure OpenAI Service vs. Moveworks

The pricing doesn't seem fair to me if we compare the limitations and errors in the models. Also, they are currently working on new unified portal for all AI projects which is in beta preview. So, I guess we should wait until it matures, and fixes all the issues and should use once pricing and performance improves.

Incentivized

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.

Incentivized

• It's generative AI like ChatGPT but you get advanced models, so it's more powerful.
• You can use API to automate the process of Generative AI tasks.
• It also provides a sample script code on how we can use the API.

Incentivized

• Understanding employee questions and serving up information and answers
• Very easy to add new content into the chatbot
• Excellent customer support

Incentivized

• The user interface is similar to the Azure, so it's bit laggy, they should improve it.
• The chat models sometimes return nothing, I guess they are still testing them.
• The models we use have quota limitation on tokens and number of requests.

Incentivized

• Conversations, asking users refining questions to better tailor responses

Incentivized

Overall, Azure OpenAI services are not worth using, but only reason I used it because I got it under Startup sponsorship from Microsoft. Pricing is very high.

Incentivized

• Honestly, I just started using it a few months ago, and I haven't seen any major benefits.
• It has almost similar capabilities as free version of ChatGPT, so it's worth paying for chat models unless we need to use API.
• ROI has not been impacted at all, as I mostly use free version over this to avoid higher charges.

Incentivized

• 22% reduction in calls to support channels
• Employee growth without needing to add support personnel

Incentivized