Bacula Enterprise vs. Commvault Cloud powered by Metallic AI

Well suited: - I use it for on premise and cloud backup and recovery and it is excellent for this job. - I also experiment with different hypervisors and till now Bacula seems to work with all of them - Security is really important for me as I had many bad experiences in the past and Bacula solution makes me totally confident. Less appropriate - You need to be experienced Linux user, I had to learn few more things in system to make the best use of it. - It's definitely designed for scalability and bigger companies than mine

Commvault Complete Backup & Recovery does its job well in any type of environment. The possibilities of backing up different types of environments with VMs, SQL, File Servers and their restore and disaster recovery process are extremely useful for any company.

It has a reasonable cost of implementation so I don't think it is the best idea for backing up smaller companies or simpler operations. The cost benefit may not pay.

Incentivized

• The support services provided by Bacula Systems are superb. They usually respond extremely quickly and have clear and useful answers upfront, which is a welcome change. Their support enabled us to get Bacula Enterprise up and running quickly and well configured, in a relatively short period of time. In addition, they also offer proactive support on a yearly basis. This involves sending an automatically generated report on your system configuration and status from which they provide advice on any issues or configuration problems that they find. I haven't seen this level of proactive support from another company.
• The configuration is extremely powerful and flexible. If you're used to dealing with text-based configuration files then you'll find this system familiar. It also fits well with configuration management tools - in our case, Puppet - allowing the configuration across the whole system to be managed centrally. The flexibility of the system allowed us to have backups running exactly when and how we wanted, performing staging to tape via disk, and with various admin, tasks to automate the handling of tapes within our tape library.
• The command-line console tool allows all operations to be done from the command line. In an emergency situation, or stuck in a datacentre with only a dumb console, being able to do everything via the command line is an important feature to have.
• Bweb is an optional extra that provides a web-based interface for both management and configuration. If you don't want to edit text files and use the command line console tool then Bweb is the best interface to use. We don't use it for configuration (favoring external tools for managing the text-based configuration), but we do use it to monitor backups and perform restores. It provides an excellent overview of what's happening with the system.
• The manuals, whitepapers, and additional documentation cover everything in detail. The whitepapers give a good overview of the installation, concepts, and specific scenarios, whilst the manuals cover in more depth how specific areas work and how the configuration is handled. It's very easy to find out what a particular option means and does.
• The software can run on and is supported on, a wide variety of operating systems, including Ubuntu which is what we use. This is a level of flexibility that was important to us after being tied to RHEL for our previous backup system.

Incentivized

• Commvault Complete Backup & Recovery provides complete auditing. Having worked with many products in the past, most fell short on reporting. In particular reporting on restores. Commvault Complete Backup & Recovery provides detailed information on operations that were performed, the account performing the operation and where was the data placed.
• The flexibility of the product allows it to be more of a framework than a rigid application. By leveraging vendor specific API's, such as NetApp SnapVault/SnapMirror access, stronger integration and a more reliable service is produced. The workflow functionality and ability to utilize personal scripts helps administrators perform developer functions.
• Support for aging technologies is a challenge for any large institution. Maintaining the ability to support old solutions, even in a limited capacity, is more desirable than bringing in a secondary solution or not support it at all.

Incentivized

• Takes a while to get used to the software. It's not something that you can just install and work away with. You need to figure it out first. We did get a free training course when we purchased the Bacula Enterprise version which we found very useful.
• Support Documentation is very in depth but it's a tough read sometimes. Takes a while to understand the concepts from this documentation. Could do with making the documentation a small bit easier to understand.

• For database restores, it has to restore the entire database in order to recover just one table.
• Backups of virtual machines with direct attached storage is difficult.
• I wish it covered cloud assets more thoroughly, like AWS ELBs and Security Groups.

Incentivized

Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.

Incentivized

It is serving it's purpose and for companies that have a smaller IT staff, it is not time consuming to manage. Support for the product when needed has been very good and they are responsive when tickets are opened for support. The product is scalable so as we grow we can easily increase the resources as needed on the backend.

Incentivized

It still has a lot of flaws to overcome, especially in the area of user friendliness. Searching and filtering is quite cumbersome. Once you find the job you from which you want to restore, be sure to write that job number down because you won't be able to quickly find the job again without it during a recovery.

Incentivized

It's a 9 only because it is very complex to administer. It would be good if they could transform the management console to be more user friendly, while keeping its functionality and wide range of features. But it is a very complete tool, with a lot of fine adjustments to your backups, thresholds, policies, backup destinations. We're really satisfied with Commvault protecting our environment.

Incentivized

Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software.

Incentivized

Commvault Complete Backup & Recovery is designed and provide to organizations with flexible and scalable software

Incentivized

We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.

The real winner of this company and application is its staff of support engineers and the management. Seriously, I could hate the application and despise using it and would still subscribe and deploy 100% across the company. No other company works as hard for its users as Commvault. Having a solid application on top of this is more than anyone can ask for.

Incentivized

The professor understood the tool very well, it was a fact that he had mastery over the system and knew what he was talking about, clearing up all doubts and passing on all the necessary knowledge so that we could handle Bacula Enterprise in our organization.

Traning is very easy very helpful

Incentivized

Commvault training is very important and very helpful full for immplementation.

Incentivized

Bacula Systems and especially Bacula Brazil were extremely attentive and served us very well, making all implementations or changes work perfectly

Plan well and make sure you collect all the required information and details before going for implementation. Organize it in step by step or break the setup into different modules to make it simple.

Incentivized

The possibility of increasing the amount of data to be saved without having to pay more for the license was one of the things that led us to choose Bacula, but when effectively testing the tool, it became clear that in addition to the financial benefit, we would also have a backup reliable and robust.

Many other backup and recovery platforms have their strengths and weaknesses. They might specialize in backing up VMs but fail to adequately backup Oracle databases, or do well in the cloud, but not so well on-premise. In my opinion, Commvault handles the variety of clients and situations in most enterprise datacenters the best with features for efficient and effective backup policies, such as deduplication for managing storage of backups and use of hardware and software snapshots to minimize impact to production storage and compute resources.

Incentivized

Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software

Incentivized

• What price can you put on recovery? The very first time we had to restore from backup, having Bacula Enterprise support paid for itself.
• The extremely good visibility into Bacula Enterprise's operations--as opposed to some competitors where you don't really know what it's doing--makes me trust it more.

• Disaster Recovery. We wouldn't be able to do it at all without Commvault.
• We are looking continually for data management opportunities to use Commvault instead of other products. To date that hasn't been significant for us much as I personally would like to see inside our company.

Incentivized