BeInContact vs. Webex Contact Center
BeInContact vs. Webex Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
Webex Contact Center | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
BeInContact | Webex Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BeInContact | Webex Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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BeInContact | Webex Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | Webex Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (23 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
BeInContact | Webex Contact Center | |
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Likelihood to Recommend | BeCloud Solutions No answers on this topic | Cisco |
Pros | BeCloud Solutions No answers on this topic | Cisco |
Cons | BeCloud Solutions No answers on this topic | Cisco |
Alternatives Considered | BeCloud Solutions No answers on this topic | Cisco |
Return on Investment | BeCloud Solutions No answers on this topic | Cisco |
ScreenShots | Webex Contact Center Screenshots |