Likelihood to Recommend BeyondTrust Privileged Remote Access is well suited to grand monitored privileged access to resources. It works in a proxy mode so end-users don't have direct access to servers. This can help prevent attacks on servers from users' machines since all the traffic to the servers goes through the Privileged Remote Access server which performs auth according to the policies. In cases where direct access to the servers/service from the end-user's machine is required, it is a little bit complicated to set up that kind of connection using protocol tunneling.
Read full review Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
Read full review Pros It's comprehensive, intelligent and easy to use. It has lots of features i.e. it allows special commands to be used whereas the other programs don't allow them. This tool is effective in allowing you to access all your applications through a single sign-on page. Actively manage the ongoing operational use of network devices, hardware, and application access via Secure App. Bomgar Privileged Access deploys on-premises via a hardened physical or virtual appliance, or through the Bomgar Secure Cloud. Read full review Zoho Assist has the diagnostic support remotely handled. Surveys are easily done with Zoho Assist. Functioning in all systems and devices. Recording of remote sessions. Read full review Cons questionnaire from technician for installation was difficult to follow after purchase of a product, an initial audio discussion with an Engineer would be great for better understanding the installation phase provide plans for on-premise and cloud strategies in different documents Read full review Wake on LAN is very unreliable. Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL. Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response. File transfer clunky, slow and inconsistent. Clients often show offline when actually available and online. Copy/paste inconsistent (clipboard). Initially slow to connect to clients. Read full review Usability Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
Read full review Support Rating As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
Read full review Alternatives Considered More secure Firewall compatible Privacy screen Application sharing Session recording Read full review Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
Read full review Return on Investment Improve security by improving the management of external remote access Help us meet Remote Access Compliance Requirements by creating audit trails, session forensics, and giving access monitoring and reporting data Simplify employee access and workflows by giving employees the exact amount of privileged access to systems and applications they need, without hindering productivity or overwhelming the service desk Read full review It's the most cost-effective service I've found with device control features, saving money. It's reliable whenever we need it. Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one. Read full review ScreenShots