Big Cartel vs. Customer Focus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Big Cartel
Score 10.0 out of 10
N/A
Big Cartel is an eCommerce platform built for artists, such as artists, designers, and musicians, to build an online store.
$9.99
per month
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Pricing
Big CartelCustomer Focus
Editions & Modules
50 Products
$9.99
per month
250 Products
$19.99
per month
500 Products
$29.99
per month
5 Products
Free
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
Offerings
Pricing Offerings
Big CartelCustomer Focus
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$249 Site setup and training
Additional Details
More Pricing Information
Community Pulse
Big CartelCustomer Focus
Top Pros
Top Cons

No answers on this topic

Features
Big CartelCustomer Focus
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Big Cartel
10.0
1 Ratings
26% above category average
Customer Focus
9.2
1 Ratings
17% above category average
Product catalog & listings10.01 Ratings9.01 Ratings
Product management10.01 Ratings9.01 Ratings
Branding10.01 Ratings9.01 Ratings
Mobile storefront10.01 Ratings9.01 Ratings
Product variations10.01 Ratings9.01 Ratings
Website integration10.01 Ratings10.01 Ratings
Visual customization10.01 Ratings9.01 Ratings
Bulk product upload00 Ratings10.01 Ratings
CMS00 Ratings9.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Big Cartel
10.0
1 Ratings
27% above category average
Customer Focus
9.0
1 Ratings
17% above category average
Checkout user experience10.01 Ratings9.01 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Big Cartel
10.0
1 Ratings
18% above category average
Customer Focus
-
Ratings
eCommerce security10.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Big Cartel
10.0
1 Ratings
27% above category average
Customer Focus
8.0
1 Ratings
5% above category average
Promotions & discounts10.01 Ratings00 Ratings
Personalized recommendations00 Ratings9.01 Ratings
SEO00 Ratings7.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Big Cartel
10.0
1 Ratings
24% above category average
Customer Focus
9.0
1 Ratings
13% above category average
Order processing10.01 Ratings00 Ratings
Inventory management10.01 Ratings00 Ratings
Shipping10.01 Ratings9.01 Ratings
Custom functionality10.01 Ratings9.01 Ratings
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Big CartelCustomer Focus
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IBM Digital Commerce
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Score 9.0 out of 10
IBM Digital Commerce
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Score 9.0 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Big CartelCustomer Focus
Likelihood to Recommend
10.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
Big CartelCustomer Focus
Likelihood to Recommend
Big Cartel LLC
It's well suited for simple e-commerce and basic inventory management needs.
Read full review
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Pros
Big Cartel LLC
  • It's very easy to use and does not require a lot of configuration or setup.
  • It has been extremely reliable. Clients never have issues with purchasing from it and it has always has been up for us.
  • It's very fast. It loads quick both on the consumer/front end and also admin/backend.
  • Pricing model is flat, not percentage of transactions.
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Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Cons
Big Cartel LLC
  • For our needs I really can't think of anything!
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Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Alternatives Considered
Big Cartel LLC
No answers on this topic
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Return on Investment
Big Cartel LLC
  • The basic plan at $10/month easily saves us that in time from having to manage our own e-commerce system on our own site.
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Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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ScreenShots