What users are saying about
3 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Big Cartel

It's well suited for simple e-commerce and basic inventory management needs.
Andre Yeu | TrustRadius Reviewer

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Big Cartel
10.0
Customer Focus
9.4
Product catalog & listings
Big Cartel
10.0
Customer Focus
10.0
Product management
Big Cartel
10.0
Customer Focus
8.0
Branding
Big Cartel
10.0
Customer Focus
9.0
Mobile storefront
Big Cartel
10.0
Customer Focus
10.0
Product variations
Big Cartel
10.0
Customer Focus
10.0
Website integration
Big Cartel
10.0
Customer Focus
10.0
Visual customization
Big Cartel
10.0
Customer Focus
8.0
Bulk product upload
Big Cartel
Customer Focus
10.0
CMS
Big Cartel
Customer Focus
10.0

Online Shopping Cart

Big Cartel
10.0
Customer Focus
9.5
Checkout user experience
Big Cartel
10.0
Customer Focus
10.0
Abandoned cart recovery
Big Cartel
Customer Focus
9.0

Online Payment System

Big Cartel
10.0
Customer Focus
8.0
eCommerce security
Big Cartel
10.0
Customer Focus
8.0

eCommerce Marketing

Big Cartel
10.0
Customer Focus
9.7
Promotions & discounts
Big Cartel
10.0
Customer Focus
10.0
Personalized recommendations
Big Cartel
Customer Focus
9.0
SEO
Big Cartel
Customer Focus
10.0

eCommerce Business Management

Big Cartel
10.0
Customer Focus
9.2
Order processing
Big Cartel
10.0
Customer Focus
10.0
Inventory management
Big Cartel
10.0
Customer Focus
10.0
Shipping
Big Cartel
10.0
Customer Focus
9.0
Custom functionality
Big Cartel
10.0
Customer Focus
9.0
Multi-site management
Big Cartel
Customer Focus
8.0

Pros

Big Cartel

  • It's very easy to use and does not require a lot of configuration or setup.
  • It has been extremely reliable. Clients never have issues with purchasing from it and it has always has been up for us.
  • It's very fast. It loads quick both on the consumer/front end and also admin/backend.
  • Pricing model is flat, not percentage of transactions.
Andre Yeu | TrustRadius Reviewer

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Cons

Big Cartel

  • For our needs I really can't think of anything!
Andre Yeu | TrustRadius Reviewer

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Alternatives Considered

Big Cartel

No answers on this topic

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

Big Cartel

  • The basic plan at $10/month easily saves us that in time from having to manage our own e-commerce system on our own site.
Andre Yeu | TrustRadius Reviewer

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Pricing Details

Big Cartel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Big Cartel Editions & Modules

Edition
5 ProductsFree
50 Products9.992
250 Products19.992
500 Products29.992
  1. per month
Additional Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Big Cartel
10.0
Customer Focus
9.0

Add comparison