What users are saying about
4 Ratings
4 Ratings
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Score 10 out of 100
7 Ratings
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Score 9.4 out of 100

Feature Set Ratings

  • Big Cartel ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management

Online Storefront

10.0

Big Cartel

100%
9.2

Customer Focus

92%
Big Cartel ranks higher in 7/9 features

Product catalog & listings

10.0
100%
1 Rating
9.0
90%
1 Rating

Product management

10.0
100%
1 Rating
9.0
90%
1 Rating

Branding

10.0
100%
1 Rating
9.0
90%
1 Rating

Mobile storefront

10.0
100%
1 Rating
9.0
90%
1 Rating

Product variations

10.0
100%
1 Rating
9.0
90%
1 Rating

Website integration

10.0
100%
1 Rating
10.0
100%
1 Rating

Visual customization

10.0
100%
1 Rating
9.0
90%
1 Rating

Bulk product upload

N/A
0 Ratings
10.0
100%
1 Rating

CMS

N/A
0 Ratings
9.0
90%
1 Rating

Online Shopping Cart

10.0

Big Cartel

100%
9.0

Customer Focus

90%
Big Cartel ranks higher in 1/1 features

Checkout user experience

10.0
100%
1 Rating
9.0
90%
1 Rating

Online Payment System

10.0

Big Cartel

100%

Customer Focus

Feature Set Not Supported
N/A
Big Cartel ranks higher in 1/1 features

eCommerce security

10.0
100%
1 Rating
N/A
0 Ratings

eCommerce Marketing

10.0

Big Cartel

100%
8.0

Customer Focus

80%
Customer Focus ranks higher in 2/3 features

Promotions & discounts

10.0
100%
1 Rating
N/A
0 Ratings

Personalized recommendations

N/A
0 Ratings
9.0
90%
1 Rating

SEO

N/A
0 Ratings
7.0
70%
1 Rating

eCommerce Business Management

10.0

Big Cartel

100%
9.0

Customer Focus

90%
Big Cartel ranks higher in 4/4 features

Order processing

10.0
100%
1 Rating
N/A
0 Ratings

Inventory management

10.0
100%
1 Rating
N/A
0 Ratings

Shipping

10.0
100%
1 Rating
9.0
90%
1 Rating

Custom functionality

10.0
100%
1 Rating
9.0
90%
1 Rating

Attribute Ratings

  • Big Cartel is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Big Cartel

100%
1 Rating
9.0

Customer Focus

90%
1 Rating

Likelihood to Recommend

Big Cartel LLC

It's well suited for simple e-commerce and basic inventory management needs.
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Customer Focus, Inc.

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Pros

Big Cartel LLC

  • It's very easy to use and does not require a lot of configuration or setup.
  • It has been extremely reliable. Clients never have issues with purchasing from it and it has always has been up for us.
  • It's very fast. It loads quick both on the consumer/front end and also admin/backend.
  • Pricing model is flat, not percentage of transactions.
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Customer Focus, Inc.

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Cons

Big Cartel LLC

  • For our needs I really can't think of anything!
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Customer Focus, Inc.

  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Pricing Details

Big Cartel

Starting Price

$0

Editions & Modules

Big Cartel editions and modules pricing
EditionModules
5 ProductsFree1
50 Products9.992
250 Products19.993
500 Products29.994

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Customer Focus

Starting Price

$0

Editions & Modules

Customer Focus editions and modules pricing
EditionModules
Standard$501
Ultimate$992

Footnotes

  1. # of stores and users
  2. # of stores and users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $249

Additional Details

Alternatives Considered

Big Cartel LLC

No answers on this topic

Customer Focus, Inc.

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Return on Investment

Big Cartel LLC

  • The basic plan at $10/month easily saves us that in time from having to manage our own e-commerce system on our own site.
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Customer Focus, Inc.

  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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