Bill.com
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173 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 173 reviews and ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 37 reviews and ratings
Attribute Ratings
- Hubdoc is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

5.4
Bill.com
54%
60 Ratings
7.4
Hubdoc
74%
12 Ratings
Likelihood to Renew

8.9
Bill.com
89%
13 Ratings
Hubdoc
N/A
0 Ratings
Usability

1.0
Bill.com
10%
6 Ratings
Hubdoc
N/A
0 Ratings
Availability

8.3
Bill.com
83%
12 Ratings
Hubdoc
N/A
0 Ratings
Performance

10.0
Bill.com
100%
4 Ratings
Hubdoc
N/A
0 Ratings
Support Rating

2.8
Bill.com
28%
31 Ratings
4.1
Hubdoc
41%
5 Ratings
Online Training

9.0
Bill.com
90%
2 Ratings
Hubdoc
N/A
0 Ratings
Implementation Rating

8.0
Bill.com
80%
10 Ratings
Hubdoc
N/A
0 Ratings
Likelihood to Recommend
Bill.com
It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.

Verified User
Director in Finance and Accounting
Real Estate Company, 11-50 employeesHubdoc
If you're looking to automate categorization of expenses and help avoid human error, this is a good option. It takes a bit of dialing in at the onset but afterwards can be set to work very well on its own. Splitting invoices and other customizations was helpful in cases of large complicated invoices.
Client Success Manager
Philantech3Information Technology and Services, 1-10 employees
Pros
Bill.com
- The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
- The "to do list" feature ensures you see the tasks that need to be completed ASAP
- The reports section is very helpful in year end prepping for audits

Verified User
Employee in Finance and Accounting
Accounting Company, 11-50 employeesHubdoc
- Extracts data from documents both from a feed and a scan really quick.
- Availability of automated feeds directly from the supplier.
- Integration with accounting software e.g. Xero (now owned by them) and QBO.
- Ability to auto-archive to many different cloud storage locations such as Google Drive and ShareFile.
Cloud Integration Consultant
Axle CloudInformation Technology & Services, 1-10 employees
Cons
Bill.com
- Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
- The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
- I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).

Verified User
Strategist in Product Management
Computer Software Company, 201-500 employeesHubdoc
- Although it is great that they can automatically get bank statements and transactions once linked, these links have been very unreliable historically.
- Figuring out how to set up the automatic feed is cumbersome. You can land up being inundated with useless transaction data.
- you have to upload each document separately. The program cannot differentiate/split PDFs.
Owner
Newman AssociatesAccounting, 1-10 employees
Pricing Details
Bill.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
Bill.com Editions & Modules
Edition
Essentials | $451 |
---|---|
Team | $551 |
Corporate | $791 |
Enterprise | Custom Pricing |
- per user/per month
- none
Additional Pricing Details
—Hubdoc
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 per month
Hubdoc Editions & Modules
Edition
Starting Price | $12.001 |
---|
- per month
Additional Pricing Details
—Likelihood to Renew
Bill.com
Bill.com 8.9
Based on 13 answers
While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
President
SSI ConsultingComputer Software, 11-50 employees
Hubdoc
No score
No answers yet
No answers on this topic
Usability
Bill.com
Bill.com 1.0
Based on 6 answers
Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
Senior Accountant
Early Growth Financial ServicesAccounting, 51-200 employees
Hubdoc
No score
No answers yet
No answers on this topic
Reliability and Availability
Bill.com
Bill.com 8.3
Based on 12 answers
The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)

Verified User
C-Level Executive in Finance and Accounting
Internet Company, 201-500 employeesHubdoc
No score
No answers yet
No answers on this topic
Performance
Bill.com
Bill.com 10.0
Based on 4 answers
pretty fast usually

Verified User
Manager in Finance and Accounting
Human Resources Company, 51-200 employeesHubdoc
No score
No answers yet
No answers on this topic
Support Rating
Bill.com
Bill.com 2.8
Based on 31 answers
I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that.I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.

Verified User
Employee in Other
E-Learning Company, 1-10 employeesHubdoc
Hubdoc 4.1
Based on 5 answers
At the time we implemented Hubdoc (more than 2 years ago) it was quite cutting edge and did have strong advances from the competition plus its pricing was definitely more competitive (flat rate vs price per data extraction model). However, currently the competition has caught up and now many of Hubdoc's core features are being built into online accounting software natively.
Cloud Integration Consultant
Axle CloudInformation Technology & Services, 1-10 employees
Online Training
Bill.com
Bill.com 9.0
Based on 2 answers
The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
Senior Accountant
Early Growth Financial ServicesAccounting, 51-200 employees
Hubdoc
No score
No answers yet
No answers on this topic
Implementation Rating
Bill.com
Bill.com 8.0
Based on 10 answers
I heard from my leadership that it went very well.

Verified User
Account Manager in Sales
Accounting Company, 51-200 employeesHubdoc
No score
No answers yet
No answers on this topic
Alternatives Considered
Bill.com
top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions

Verified User
C-Level Executive in Marketing
Marketing & Advertising Company, 1-10 employeesHubdoc
I don't have hands-on experience with any of the other software I mentioned. I have done a good deal of research with them, but did not find any particularly compelling reasons why they were better. The real reason I selected Hubdoc was because they offered a free, no-strings-attached lifetime account for QuickBooks ProAdvisors. Had they not offered that, I would not have tried it or been writing this review. Great job on the partner program, Hubdoc!

Verified User
Professional in Finance and Accounting
Accounting Company, 1-10 employeesReturn on Investment
Bill.com
- Prior to bill.com, we received the mail for our clients, cut the checks for their bills, and physically mailed them. It's was tedious for us, and there was no cloud storage for these documents. Now that we have bill.com, we have saved HOURS of time on processing bills. It also allows all of our remote staff to process bills easily.
- Bill.com has made keeping up with Accounts Payable for our clients so simple. Because it automatically integrates with Quickbooks Online, we don't have to spend time applying payments against bills in the software - Bill.com takes care of all of that for us. This gives our employees time back to focus on serving our clients in other capacities.
Bookkeeper
Two RoadsAccounting, 11-50 employees
Hubdoc
- It made our scheduling more reliable because we have the documents we need more quickly
- We have less annoying client contacts where we were traditionally constantly bugging them to send us documents
- It has made the bill input process much more efficient, saving us time
Supervisor
Wagner Ferber Fine & Ackerman, PLLCAccounting, 11-50 employees