Likelihood to Recommend Blue Prism Intelligent RPA is well suited for the processes which are rules-based in nature. This software works well with web based application integrations. It's very easy to capture the object details and code the workflow with ease. The record functionally will do the trick most of the time and will save a lot of effort in coding the workflow. Work needs to continue in the surface automation part. It works with surface automation but there are chances of failure sometimes and we feel like the control of automation is very fragile.
Read full review Hyland RPA is well suited for highly repetitive manual processes. It works really well with more modern web applications. It is more difficult to work with older client-server applications where fields, buttons, and links may be harder to identify, but with time and experience using the tools, most problems can be resolved.
Read full review Pros Resource pooling is excellent. The control room, work queue management is an added strength to the Blue Prism tool. The release manager is also very good for deploying the packages in the new environment. It has the feature to identify the references for the used variables and the objects so while deploying the package it is easy to deploy without missing the important data. Scheduling, user management is simple to use and is very clear. Read full review Configurability Transparency Ease of Implementation Read full review Cons It is better to have functionalities for an attended ROBOT, but I am okay with that. Data types are constant only if we are using their special type of code block. I've had no other issues with Blue Prism operations. It would be better to have a free online "Advanced Training Program" for Blue Prism, apart from their certification program. Read full review Lack of dedicated support Documentation Training Read full review Likelihood to Renew Our teams are now completely dependent on this solution and we've restructured our teams around the new processes we now have in place. It would be extremely difficult to be able to move forward without this product. We are more likely to buy more RPA bots than not renew at this point in time
Read full review Usability It's easy to handle and automate. Saves time and money in significant manner. Once a process is implemented, it performs the tasks with more than 95% accuracy so that's a big help. Costing is a bit high and object recognition work may need time to be hands on that's [the reason] this rating.
Read full review Both RPA Analyst and RPA Designer are easy to learn and with experience almost any manual process can be automated. Once, the infrastructure is understood any organization should be able easily scale up it's automation efforts across multiple departments.
Read full review Support Rating Support is good and now with time online support in other forums is becoming available as well. Blue Prism support in itself is also good. Documents and blogs can help to find the solution. Since it's relatively new, sometimes if I'm stuck it can take time to find the solution or connect to their team.
Read full review Hyland has been very responsive to our support tickets. They have consistently responded within their SLA.
Read full review Alternatives Considered Better User Interface.Better customer service.Easier to learn and use. But has greater risk compliances. Less preloaded automation. Less editing features and a big no while working on big projects. Fluidmesh is better in pricing and better management of multiple projects but I believe Blue Prism is perfect for beginners and small-scale companies.
Read full review Hyland RPA [(formerly AM Ensemble)] is much easier to configure and is fully integrated with Hyland. We probably would have used
Selenium to accomplish what we were looking for but that required development resources and we were going to have to build in the integrations with Hyland and OnBase manually. This was useable out of the box and saved on development time
Read full review Return on Investment Huge cost saving/time-saving and manpower utilization when the bots are implemented by decoding the business use cases perfectly. The negative impact, the whole process or automation can lead to incorrect processing of data if the logic of the use cases is not implemented correctly in the bot. Read full review Reduced the need to hire additional staff 90-100% coverage of contract settling Reducing errors Read full review ScreenShots