BMC Helix ITSM vs. Hornbill Supportworks ITSM
BMC Helix ITSM vs. Hornbill Supportworks ITSM
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
Hornbill | N/A | Hornbill Supportworks is a comprehensive ITSM platform offered by a UK-based company. It competes with BMC Remedy, ServiceNow, Cherwell, FrontRange, and CA Technologies. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix ITSM | Hornbill Supportworks ITSM | |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM | Hornbill Supportworks ITSM | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.4 out of 10 | ManageEngine ServiceDesk Plus Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM | Hornbill Supportworks ITSM | |
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Likelihood to Recommend | 9.0 (99 ratings) | 4.1 (3 ratings) |
Likelihood to Renew | 8.5 (8 ratings) | - (0 ratings) |
Usability | 8.7 (50 ratings) | - (0 ratings) |
Support Rating | 3.0 (10 ratings) | - (0 ratings) |
Online Training | 6.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM | Hornbill Supportworks ITSM | |
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Likelihood to Recommend | ![]() BMC Software Inc.
| ![]() Hornbill
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Pros | ![]() BMC Software Inc.
| ![]() Hornbill
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Cons | ![]() BMC Software Inc.
| ![]() Hornbill
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Likelihood to Renew | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Usability | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Reliability and Availability | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Performance | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Support Rating | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Online Training | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Implementation Rating | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Alternatives Considered | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Contract Terms and Pricing Model | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Scalability | ![]() BMC Software Inc.
| ![]() Hornbill No answers on this topic |
Return on Investment | ![]() BMC Software Inc.
| ![]() Hornbill
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ScreenShots | BMC Helix ITSM Screenshots |