49 Ratings
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Score 7.6 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

BMC Helix Remedyforce

[BMC Helix Remedyforce] is probably best suited for an MSP who needs to keep multiple clients separated. If you were an internal IT department I think the additional features it has would be lost. When dealing with an MSP who needs to know what software and what issues have effected specific clients it is very well suited to do that.
Evan Kent | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management for IT can be used very well in a big datacenter to easily manage assets. For linear assets there are other Tivoli Asset Manager products available such as for transportation domain, oil and gas.For a small scale industry, Tivoli Asset management solution is not a big help.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

BMC Helix Remedyforce
7.7
Tivoli Asset Management for IT (Discontinued)
Organize and prioritize service tickets
BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
Expert directory
BMC Helix Remedyforce
6.0
Tivoli Asset Management for IT (Discontinued)
Service restoration
BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
Self-service tools
BMC Helix Remedyforce
7.9
Tivoli Asset Management for IT (Discontinued)
Subscription-based notifications
BMC Helix Remedyforce
6.0
Tivoli Asset Management for IT (Discontinued)
ITSM collaboration and documentation
BMC Helix Remedyforce
8.0
Tivoli Asset Management for IT (Discontinued)
ITSM reports and dashboards
BMC Helix Remedyforce
8.0
Tivoli Asset Management for IT (Discontinued)

ITSM asset management

BMC Helix Remedyforce
8.0
Tivoli Asset Management for IT (Discontinued)
Configuration mangement
BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
Asset management dashboard
BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
Policy and contract enforcement
BMC Helix Remedyforce
6.0
Tivoli Asset Management for IT (Discontinued)

Change management

BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
Change requests repository
BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
Change calendar
BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
Service-level management
BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)

IT Asset Management

BMC Helix Remedyforce
Tivoli Asset Management for IT (Discontinued)
9.0
Software and hardware inventory tracking
BMC Helix Remedyforce
Tivoli Asset Management for IT (Discontinued)
10.0
License management
BMC Helix Remedyforce
Tivoli Asset Management for IT (Discontinued)
10.0
Asset lifecycle monitoring
BMC Helix Remedyforce
Tivoli Asset Management for IT (Discontinued)
10.0
Contract management
BMC Helix Remedyforce
Tivoli Asset Management for IT (Discontinued)
10.0
Asset relationship management
BMC Helix Remedyforce
Tivoli Asset Management for IT (Discontinued)
5.0

Pros

BMC Helix Remedyforce

  • An admin user is able to quickly create a request definition with all of its components from one screen. We use to have to go to the 7 or 8 different screens to create each piece of the request definition.
  • Ability to update multiple Incidents/Service Requests at once with the update button. This allows essentially an inline edit functionality within Remedyforce.
  • Change management schedule is a great feature as well to be able to see how changes align and what there expected start dates/times are.
Michael Stewart | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • The first and foremost is Tivoli Asset Management has a rich set of software catalogs available in the market. On top of it IBM, publishes the latest and greatest often to add/include in the catalog bucket.
  • Easy to integrate with any asset management solution.
  • Can take benefit of all asset module solutions such as procurement, invoicing, PO, receivables, asset lifecyle, vendor and contract management using Tivoli Asset Management.
Anonymous | TrustRadius Reviewer

Cons

BMC Helix Remedyforce

  • The ability to monitor/regulate the volume of tickets when you integrate with your monitoring software. We have so many items that trigger alerts, creating a ticket for each is somewhat overwhelming. Would like to be able to better control when an incident should be created.
  • Being able to report on Service requests and tasks together would be nice. Right now I have to do it separately as they are in different buckets, so to speak.
  • Remedy console is an improvement from where it started but can still be a cleaner interface for a tech to be able to work out of for their day to day work.
Pauline Mulvey | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • Software bundling can be handled in a better way
  • Should eliminate rotating/non-rotating items concepts or should have an easy way to receive assets
  • Asset Topology can be introduced to see the dependencies between related assets
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BMC Helix Remedyforce

BMC Helix Remedyforce 7.5
Based on 4 answers
The total amount of time spent from installation to configuration for a minimal ticketing system was 2 hours. Maintenance and customization for the application can be completed with a great amount of ease. In addition having a customer portal is an added benefit that pays for itself
Joseph Bettio | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

BMC Helix Remedyforce

BMC Helix Remedyforce 8.0
Based on 1 answer
They care about your success.
Phil Medina | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

BMC Helix Remedyforce

BMC Helix Remedyforce 7.0
Based on 1 answer
Learning industry best practices or gaining insight on them from either BMC or an implementation partner would have saved some headaches we faced after roll-out.
Phil Medina | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

BMC Helix Remedyforce

I previously worked with tools like Service Manager which were difficult to configure, administer and maintain. The support options were very limited. Remedyforce has local US support, dedicated reps, and a more developed infrastructure to work from to support an organization. This runs on the Salesforce platform so worrying about server failures and unscheduled outages was no longer going to be an issue for us. Self service, knowledge base, and change control were just a few highly utilized features that helped employees support themselves and automate very manual processes.
Rich Beliveau | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management is comparatively cheap and easy to implement with a rich set of complementing modules. It can also be integrated easily with other asset management solutions and act as a single source of truth for other PMP processes
Anonymous | TrustRadius Reviewer

Return on Investment

BMC Helix Remedyforce

  • Remedyforce has allowed us to eliminate other solutions that provided similar features. By now using one true ITSM we have been able to save money which in higher education is always a concern.
  • The reports and dashboards allow for a birds-eye view of our daily operations and provide managers and executives the information they need to make important cost saving decisions.
Robert Rose | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • By tracking software assets, we are able to easily manage the license compliance
  • By getting the over/under allocation metrics we are able to get full control on asset procurement
  • Recycle/Reuse asset procedures made simple
Anonymous | TrustRadius Reviewer

Screenshots

Tivoli Asset Management for IT (Discontinued)

Pricing Details

BMC Helix Remedyforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BMC Helix Remedyforce Editions & Modules

Edition
BMC Helix Remedyforce67.901
  1. per user/per month
Additional Pricing Details

Tivoli Asset Management for IT (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tivoli Asset Management for IT (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BMC Helix Remedyforce
9.0
Tivoli Asset Management for IT (Discontinued)
8.0

Likelihood to Renew

BMC Helix Remedyforce
7.5
Tivoli Asset Management for IT (Discontinued)

Support Rating

BMC Helix Remedyforce
8.0
Tivoli Asset Management for IT (Discontinued)

Implementation Rating

BMC Helix Remedyforce
7.0
Tivoli Asset Management for IT (Discontinued)

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