Braintree, a PayPal service vs Merchant e-Solutions | TrustRadius

What users are saying about

Score 7.8 out of 10

Based on 38 reviews and ratings

Score 6.7 out of 10

Based on 2 reviews and ratings

Pros

Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.

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Verified User

Manager in Marketing

Furniture Company, 11-50 employees

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Process credit card payments.
Collect money faster.
Integrated with our NetSuite ERP system.

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Verified User

Manager in Corporate

Luxury Goods & Jewelry Company, 1-10 employees

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Cons

Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.

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Co-Founder/Chief Janitor

CrispComputer Software, 1-10 employees

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User interface.
Account support for smaller businesses.

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Verified User

Manager in Corporate

Luxury Goods & Jewelry Company, 1-10 employees

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Likelihood to Renew

Braintree, a PayPal service 10.0

Based on 1 answer

There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.

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Miguel Parramón Teixidó

Software Engineer

KantoxEntertainment, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

Braintree, a PayPal service 8.1

Based on 2 answers

It just works.

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Co-Founder

MomijiHQRetail, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Braintree, a PayPal service 3.8

Based on 9 answers

Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.

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Verified User

Advisor in Finance and Accounting

Higher Education Company, 1001-5000 employees

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Merchant e-Solutions 5.0

Based on 1 answer

Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.

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Verified User

Manager in Corporate

Luxury Goods & Jewelry Company, 1-10 employees

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Implementation Rating

Braintree, a PayPal service 10.0

Based on 2 answers

It is simple for a developer to do.

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Co-Founder

MomijiHQRetail, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The price and quality has been a part of why we chose Braintree as our main payment method. We started with PayPal but as the business was growing, we needed a system that was easy to implement to get paid by cards. We looked into Stripe, but it was more difficult to implement, and had a higher starting cost.

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CEO (Chief Executive Officer)

FindThatLeadAccounting, 1-10 employees

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Much better rates and better to deal with.

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Verified User

Manager in Corporate

Luxury Goods & Jewelry Company, 1-10 employees

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Return on Investment

Simplified billing so we spend less time on it
Saved $20 a month or more when compared to alternatives that have a monthly charge.
It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree

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Verified User

Executive

Marketing and Advertising Company, 1-10 employees

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Reduced outstanding receivables.

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Verified User

Manager in Corporate

Luxury Goods & Jewelry Company, 1-10 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Braintree, a PayPal service Editions & Modules

Edition

Standard Pricing	2.9% +$0.30¹
Custom Pricing	Contact for quote

per transaction
none

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Merchant e-Solutions Editions & Modules

—

Additional Pricing Details

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Add comparison