BrightGauge vs. iDashboards Enterprise Suite

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

iDashboards is well suited for an office environment or organization with fewer personnel and resources. Its efficiency allows for less "man" hours. In terms of selection, the primary key question during process was cost, great tech support service, and efficiency. About where it may be less appropriate, it will be an office where information production, consumption, and dissemination is not a priority

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Designing a dashboard is easy. In other words, it is fairly easy to make data look really nice!
• Data Analytics. This makes it easy to do calculations on your data (averages, etc.)
• Training and examples: Our introduction to iDashboards was thorough. There are plenty of tutorials as well, plus manuals.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Provide basic video training tutorials
• Ability to upload/convert Excel data to non-Windows servers such as Linux or AIX
• Increase the data row limitation

Incentivized

Our executive leadership relies on the dashboards provided through the iDashboards software. Thus, there is no doubt the contract will be renewed.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

iDashboards are fairly logical and easy to use once you get started. I have taught myself most of what I know on my own, by taking webinars, reading through all the knowledge base, and doing the tutorials. Expertise is needed to do some of the data manipulation, but most graphs are simple to make.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

iDashboards is easy to use right out of the box. The price point is very, very appealing and it offers everything the other products offer - ease of use and low cost.

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• iDashboards saved us from making a sizable investment in another HR dashboard
• iDashboards has improved the patient flow metrics
• Multiple FTEs have been repurposed as a result of automating the visualization and dissemination of data