Brightmine vs. CIPHR

XpertHR is well suited to providing a good starting point for introducing a new policy or reviewing an existing one. The content organization helps reduce the risk of overlooking relevant considerations. A section on Trending topics provides a helpful prompt to keep current on current issues. The regular email alerts are sound, too, flagging up new resources.

Incentivized

Everything appeared to be in order based on the sales pitch. It wasn't until the post-implementation stage that we understood what wasn't included or was an additional expense. This has restricted our ability to use the system. The help desk is typically helpful and sympathetic, however, it sometimes takes a while for a solution to be provided.

Incentivized

• Template policies are perfect, up to date and read very well
• The manager training sections are great as you can build them into your own sessions and provide accurate answers
• Their themed packs are excellent resources when you are venturing into new guidance, for example supporting menopause in the workplace

Incentivized

• It's easy to use, and the layout makes it simple to get around to the areas you're interested in.
• Affordability Support for the implementation of new procedures.
• Also, everything is arranged in a way that makes it easy to locate distinct parts.

Incentivized

• The employment law service is a bit too basic. The lawyer often gives you very basic or scripted advice that is not tailored to the situation needed
• The functionality search sometimes is not great. You risk getting lost between hundreds of articles without finding what you really need
• Sometimes the articles are too lengthy and you only need a very quick response

Incentivized

• Due to its high price, it hasn't been able to alleviate much of the time-consuming administrative strain.
• No assistance options may be found in several parts, making it difficult for newcomers to understand.

Incentivized

The site is constantly being updated and the alerts I receive on new or changing things have helped me stay ahead of changing laws.

Incentivized

The website is so easy to use and navigate through. I check this website weekly on the states i am responsible for and it is so well organized to quickly find those states. I also use this to check up on information with policies and laws i run into and all the information is quick and easy to find

Incentivized

It is almost always available when I need it. I have only ran into 2 situations where i received an error message and could not get logged in but was told this was a widespread issue that would quickly be resolved

Incentivized

Everything loads quickly and is exactly where i need it to be. I like how the sidebar breaks down different sections of policies for each state to help me find what i am looking for or gives suggestions or documents to review that may also be helpful

Incentivized

I reached out to Brightmine support when i could not get logged in and i received a personal response within hours that was very helpful! I love that it was a real person and not automated. This type of support makes me feel that their support team truly cares about getting issues fixed timely

Incentivized

The people on the call training us were very friendly and knowledgeable! They helped me learn of new tabs for finding templates to create new trainings to update departments on policies and procedures. It also has great excel sheets so i can see side by side differences between states regarding different laws and compensation changes.

Incentivized

I already knew how to use it so did not need support with this

Incentivized

I have not directly used it but used it by passing on questions and queries to my HR network to obtain their advice. Often I felt that they do not provide direct advice to directly address my concerns or queries but more generic feedback that might be applicable or not. I think their advice often provides multiple and vague outcomes but not tailored to the outcome the business wants

Incentivized

We've been able to give more specific management information, but the expense of the new modules hasn't eliminated much of the time-consuming admin load. Training and implementation were too fast-paced for our liking. In the event this is your first time using an HR Management system, make sure you perform an extensive investigation.

Incentivized

i was not part of the discussion

Incentivized

WE only use it in HR but, I have no doubt that it could be scaled across other sites / teams.

Incentivized

• saves so much valuable time when updating policies which is huge as we have a small team and time is limited.
• Normally, it saves time on hours or research as you can find it all on the site, including salary review data.
• Reduces the cost of using employment lawyers all the time for policy updating and other advice.
• It's like a one-stop shop that enables the user to find everything they need on a multitude of topics with extensive information that requires minimal time by the user, but to search for that information individually would take hours, if not days, in some cases.

Incentivized

• Streamlined processes; decreased paperwork; increased productivity.

Incentivized