Calabrio Teleopti WFM vs. nGAGEMENT
Calabrio Teleopti WFM vs. nGAGEMENT
Product | Rating | Most Used By | Product Summary | Starting Price |
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Calabrio Teleopti WFM | N/A | Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A | |
nGAGEMENT | Enterprise companies (1,001+ employees) | nGAGEMENT by nGUVU uses game mechanics, social media and interactive features, machine learning, and behavioral analytics to drive performance at the agent level. The vendor says their software motivates agents to achieve their objectives by immersing them in a fun game-like environment. According to the vendor, the result is higher agent engagement, productivity, and satisfaction (and customer satisfaction by extension), as well as improved contact center agent recruitment, lower turnover,… | N/A |
Calabrio Teleopti WFM | nGAGEMENT | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Calabrio Teleopti WFM | nGAGEMENT | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Calabrio Teleopti WFM | nGAGEMENT | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Calabrio Teleopti WFM | nGAGEMENT | |
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Likelihood to Recommend | 9.1 (9 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Calabrio Teleopti WFM | nGAGEMENT | |
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Likelihood to Recommend | Calabrio | nGUVU No answers on this topic |
Pros | Calabrio | nGUVU No answers on this topic |
Cons | Calabrio | nGUVU No answers on this topic |
Usability | Calabrio | nGUVU No answers on this topic |
Alternatives Considered | Calabrio | nGUVU No answers on this topic |
Return on Investment | Calabrio | nGUVU No answers on this topic |
ScreenShots | nGAGEMENT Screenshots |