What users are saying about
2 Ratings
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Score 9 out of 100
7 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Call Center Studio

+ We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
Cigdem Kizilkaya | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse is a fantastic option for any and all companies using an inbound calling support system, as it reports directly on how long each rep is available and awaiting a call, as well as call times, and time spent "not ready." This is integral to the success of our world renowned support org.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Call Center Studio
9.7
Cisco Finesse
9.0
Agent dashboard
Call Center Studio
7.0
Cisco Finesse
9.8
Outbound response
Call Center Studio
10.0
Cisco Finesse
7.3
Call forwarding
Call Center Studio
10.0
Cisco Finesse
8.2
Predictive dialing
Call Center Studio
10.0
Cisco Finesse
9.7
Interactive voice response
Call Center Studio
10.0
Cisco Finesse
10.0
REST APIs
Call Center Studio
10.0
Cisco Finesse
10.0
Call scripts
Call Center Studio
10.0
Cisco Finesse
10.0
Call tracking
Call Center Studio
10.0
Cisco Finesse
9.2
Multichannel integration
Call Center Studio
10.0
Cisco Finesse
8.0
CRM software integration
Call Center Studio
10.0
Cisco Finesse
10.0
Validate callers
Call Center Studio
Cisco Finesse
9.0
Click-to-call (CTC)
Call Center Studio
Cisco Finesse
8.0
Warm transfer
Call Center Studio
Cisco Finesse
8.0

Workforce Optimization (WFO)

Call Center Studio
10.0
Cisco Finesse
8.9
Inbound call routing
Call Center Studio
10.0
Cisco Finesse
9.2
Recording
Call Center Studio
10.0
Cisco Finesse
9.2
Quality management
Call Center Studio
10.0
Cisco Finesse
10.0
Call analytics
Call Center Studio
10.0
Cisco Finesse
8.3
Historical reporting
Call Center Studio
10.0
Cisco Finesse
8.0
Live reporting
Call Center Studio
10.0
Cisco Finesse
9.0
Customer surveys
Call Center Studio
10.0
Cisco Finesse
9.2
Customer interaction analytics
Call Center Studio
10.0
Cisco Finesse
9.0
Omnichannel inbound routing
Call Center Studio
Cisco Finesse
8.0

Pros

Call Center Studio

  • User friendly. It has dashboards for each team also able to see all users at the same time.
  • Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
  • Even the defaults reports fine enough we can always ask for some spesific reporting formats.
Cigdem Kizilkaya | TrustRadius Reviewer

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Cons

Call Center Studio

  • Dashboards can not be pin to the screen.
Cigdem Kizilkaya | TrustRadius Reviewer

Cisco Finesse

  • A bit buggy at times, will set reps to unavailable unknowingly.
Anonymous | TrustRadius Reviewer

Support Rating

Call Center Studio

No score
No answers yet
No answers on this topic

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Alternatives Considered

Call Center Studio

cloud based and more flexible.
Cigdem Kizilkaya | TrustRadius Reviewer

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Return on Investment

Call Center Studio

  • I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
Cigdem Kizilkaya | TrustRadius Reviewer

Cisco Finesse

  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Call Center Studio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Call Center Studio
10.0
Cisco Finesse
8.2

Support Rating

Call Center Studio
Cisco Finesse
10.0

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