Call Center Studio vs. Cisco Finesse
Call Center Studio vs. Cisco Finesse
Product | Rating | Most Used By | Product Summary | Starting Price |
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Call Center Studio | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A | |
Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A |
Call Center Studio | Cisco Finesse | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Call Center Studio | Cisco Finesse | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Call Center Studio | Cisco Finesse | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Call Center Studio | Cisco Finesse | |
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Likelihood to Recommend | 9.0 (2 ratings) | 8.5 (6 ratings) |
Support Rating | - (0 ratings) | 10.0 (1 ratings) |
Call Center Studio | Cisco Finesse | |
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Likelihood to Recommend | Call Center Studio | Cisco |
Pros | Call Center Studio | Cisco |
Cons | Call Center Studio | Cisco |
Support Rating | Call Center Studio No answers on this topic | Cisco |
Alternatives Considered | Call Center Studio | Cisco |
Return on Investment | Call Center Studio | Cisco |
ScreenShots | Call Center Studio Screenshots |