TrustRadius

CallSource vs. KeyMetric

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallSource
Score 6.0 out of 10
N/A
CallSource offers a suite of call tracking, reporting, and analytics products aimed at optimizing sales and marketing calls. Features include call recording and tracking, call analytics, and performance evaluation.N/A
KeyMetric
Score 10.0 out of 10
Small Businesses (1-50 employees)
Keymetric is a call tracking solution built around call analytics, unlimited source and keyword call tracking.
$19
per month
Pricing
CallSourceKeyMetric
Editions & Modules
No answers on this topic
Local - Lite
$19
per month
Local - Plus
$29
per month
Toll Free - Lite
$29
per month
Toll Free - Plus
$49
per month
Local - Premium
$55
per month
Toll Free - Premium
$89
per month
Offerings
Pricing Offerings
CallSourceKeyMetric
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—For customers in countries outside of North America, pricing varies based on your location and whether you are looking for toll-free or local phone numbers.
More Pricing Information
Community Pulse
CallSourceKeyMetric
Considered Both Products
CallSource
Jonathan Thommarson | TrustRadius Reviewer
Jonathan Thommarson
General Manager
Chose CallSource
We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with …
Verified User
Anonymous
Chose CallSource
Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
KeyMetric

No answer on this topic

Best Alternatives
CallSourceKeyMetric
Small Businesses
Invoca
Invoca
Score 9.9 out of 10
Invoca
Invoca
Score 9.9 out of 10
Medium-sized Companies
Revenue.io
Revenue.io
Score 8.0 out of 10
Revenue.io
Revenue.io
Score 8.0 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.0 out of 10
Revenue.io
Revenue.io
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallSourceKeyMetric
Likelihood to Recommend
9.0
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallSourceKeyMetric
Likelihood to Recommend
Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.
Verified User
Anonymous
Read full review
I can only speak to our situation, where we use KeyMetric to track inbound calls for our online services, marketing and sales engagements and calls forward to multiple locations and agents across the country. As a smaller business, KeyMetric was easy to setup up, easy to purchase phone numbers, and all the features were automatically initiated immediately once we setup our account. I think their amazing customer support and service make it ideal for any business.
Verified User
Anonymous
Read full review
Pros
  • Detailed call reporting
  • Live alert when a call is not booked
  • the overall scoring of how campaigns are doing
  • Industry comparisson of how you rate on customer service
Cherie Hudson | TrustRadius Reviewer
Cherie Hudson
VP of Marketing
Read full review
  • Call and conversation tracking.
  • Call recordings and transcription.
  • Best customer service.
  • Responsive support team.
Verified User
Anonymous
Read full review
Cons
  • EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
  • Phone numbers get spammed a lot and forces us to reprovision
  • Reporting functionality is very weak
Verified User
Anonymous
Read full review
  • More out-of-the box integrations.
  • Enhanced custom reports.
Verified User
Anonymous
Read full review
Likelihood to Renew
It's easy to use, we've had the account for a long time
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource.
Jonathan Thommarson | TrustRadius Reviewer
Jonathan Thommarson
General Manager
Read full review
No answers on this topic
Return on Investment
  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.
Verified User
Anonymous
Read full review
  • Helped improve our overall service and product performance.
  • Helped maximize our marketing ROI.
  • Helped greatly improve sales insights and ICP.
  • Helped better understand our customer experience.
Verified User
Anonymous
Read full review
ScreenShots