Carbonite Recover vs. ConnectWise BCDR

I believe it works best for our small to medium size businesses customers. It quickly identifies if a file or folder is having backup issues. This user-friendly interface makes it easier to understand. Since there is no on-site IT staff it makes it easier for them to quickly check [their] backups.

Incentivized

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.

Incentivized

• Simple install
• Simple setup
• Easy recovery

Incentivized

• The platform offers a powerful feature set that includes block-level backup, granular file recovery, and more.
• Not only we are able to recover data from our customers, but we're also able to backup and continue business operations whether a single or an entire server goes down.
• All our server and desktop patching is properly managed and tested.

Incentivized

• Pricing for storage.
• Sometimes errors [pop] up.
• Ability to recover a lot of files faster.

Incentivized

• Navigating the user interface can be tricky.
• I look forward to new features coming out this year.

Incentivized

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

Incentivized

Unitrends is a more robust software meant for larger businesses. I chose to compare to Unitrends to point out why we target small to medium customers with Carbonite. Unitrends does full VM and file backups while carbonite backups up files. Unitrends is expensive and harder to set up. Carbonite is quick and easy.

Incentivized

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover

Incentivized

• Makes customers feel their data is safe.
• Reliability when files are recovered puts faith in company.
• Saves end user downtime when files are recovered.

Incentivized

• Cloud-based replication and recovery.
• Unlimited storage.
• Instant virtualization.
• Low fixed monthly price per protected server or desktop.

Incentivized