Catchpoint vs. Nastel AutoPilot

A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.

Incentivized

If you're involved in any business that is related to banking, insurance and lending industry, take the short way and save yourself from thousands of wasted dollars on fraud detection and application management issues, Nastel is my savior and it's the most powerful killer solution to beat the fraud and have a winning application performance management, It's like hiring a mathematics magician with super powers to help businesses get over the delayed amount of time spent on a problem, and the average time to process a claim, reduce errors and most importantly to decrease the number of tickets at the help center for a better and higher customer satisfaction score.

Incentivized

• Global Monitoring: Catchpoint offers an extensive network of monitoring locations worldwide, allowing organizations to simulate user experiences from different geographical regions. This capability helps identify performance variations based on location, ensuring a consistent and optimal experience for users across the globe.
• Alerting and Root Cause Analysis: Catchpoint offers robust alerting mechanisms that notify organizations when performance thresholds are exceeded or anomalies occur. These alerts enable prompt incident response and troubleshooting. Catchpoint's root cause analysis capabilities help identify the underlying causes of performance issues by analyzing network conditions, DNS resolutions, server responses, or content delivery problems.

Incentivized

• Its ability to detect and correct IBM MQ issues before they effect the production.
• performance trends and statistics in real-time.
• Rapid and accurate monitoring of Command Servers, Dead Letter Queues, Queue Managers, Qdepth and Listeners.
• Built-in complex event processing to gain valuable visibility into order fulfillment processes

Incentivized

• The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria
• The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense

Incentivized

• The UI needs a lot of improvements to meet today's standards while keeping the functional part highly performing as it used to be
• Being unable to run reports through the workgroup security manager is a serious con, I think they need to consider giving it more attention
• the auto-monitoring feature performance goes low when it's enabled during a heavy workloads, it leads to a lower/heavier performance, but during the latest update I feel it got lighter somehow.
• They also need to give more attention to the encryption and enhance it with the latest encryption technologies

Incentivized

we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures
service level objectives (SLO) are met, that prevents service level
agreement (SLA) breaches * Identify and understand the cause of any
network connectivity or application level issue * Improves the
availability and response time service levels

Incentivized

It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

Incentivized

Catchpoint exceptional service has consistently exceeded my expectations.
Their technical expertise, coupled with their timely responses to
queries and issues, demonstrates their dedication to customer
satisfaction. Additionally, the
support team's ability to provide actionable advice and guidance has
enabled me to resolve complex problems efficiently and effectively.

Incentivized

very easy to implement as the product is user-friendly

Incentivized

Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.

Incentivized

• The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
• Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
• I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

Incentivized

• A reduction in point of sale abandonment by 70% reflects the change in mindset of customers who are no longer irritated by price anomalies.
• The company was able to merge many unnecessary servers due to thousands of useless queues it had, resulting in yearly savings of more than $250,000
• improved efficiency and cost-savings by 80% within the first 2 months

Incentivized