What users are saying about
4 Ratings
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Score 6 out of 100
17 Ratings
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Score 5.7 out of 100

Likelihood to Recommend

CCH Axcess

I’d only recommend tax. CCH customer service cannot handle it well when you order different softwares from them. They don’t value customers’ time. We still have to call in to pay. I got so frustrated with billing issues that I just pay in full for my orders.

I consider myself a good long term client. Paid in full when their billing got confusing, only contact sales rep once a year to renew. However, the relationship turned south after I ordered all the suites. When there was an issue, I realized that it doesn’t matter that I order all the Axcess modules, paid in full and have been a loyal customer. They simply just don’t care. Everyone just says they can’t take care of my issue.
Anonymous | TrustRadius Reviewer

Proconnect Tax Online

Intuit has coined the term "Firm of the Future" and its products live up to that moniker. If you run a practice that is cloud based, paperless and makes use of cutting edge tools such as e-signatures, client portals, etc., then this product will be a good fit for you. If you are slow to change and want to use the traditional desktop computing environment and frequently print client draft returns for review, use wet signatures, etc. then this might not be the product for you. If you are already using some of Intuit's products and plan to implement more business clients into QuickBooks Online, I would say this product is a "must have".
Laurence Sarner | TrustRadius Reviewer

Feature Rating Comparison

Tax Reporting & Compliance

CCH Axcess
Proconnect Tax Online
6.5
3rd-Party Software Integrations
CCH Axcess
Proconnect Tax Online
7.0
Tax Data Reporting
CCH Axcess
Proconnect Tax Online
7.4
Compliance Administration Management
CCH Axcess
Proconnect Tax Online
8.3
Tax Document Management
CCH Axcess
Proconnect Tax Online
6.0
Complex Tax Scenario Management
CCH Axcess
Proconnect Tax Online
3.7

Pros

CCH Axcess

  • CCH Document - It's cloud based. The program is user-friendly and easily customizable.
  • CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.
Anonymous | TrustRadius Reviewer

Proconnect Tax Online

  • Allows us to collect client's information via Intuit Link. It's easy for our clients to upload their information and ask us questions via Link.
  • Efiling is made easy. I can cross check the returns to make sure everything matches and then efile.
  • The Dashboard is great to see where the returns stand and when they have been accepted by the state and IRS.
Anonymous | TrustRadius Reviewer

Cons

CCH Axcess

  • Follow-up training/questions
  • Link between some of the reports, double entry on project status
Anonymous | TrustRadius Reviewer

Proconnect Tax Online

  • Not very many software titles outside the Intuit family can be used to integrate with the product.
  • The UI is a bit dated looking.
  • Can get rather costly if larger volumes of returns are prepared.
Anonymous | TrustRadius Reviewer

Support Rating

CCH Axcess

No score
No answers yet
No answers on this topic

Proconnect Tax Online

Proconnect Tax Online 5.0
Based on 4 answers
The support is, excellent and Intuit overall provides good support. Their customer service representatives are friendly and always assist with issues when needed. There are multiple ways to contact the support team. I have not sued them though very much for technical tax issues and primarily the customer service team when needed.
Michael Hanley | TrustRadius Reviewer

Alternatives Considered

CCH Axcess

I researched other products after I decided to stop using CCH. I had my faith in CCH because of Tax. Realized that they are good at Tax doesn’t mean they are good at others after almost two years with the Axcess products.
Anonymous | TrustRadius Reviewer

Proconnect Tax Online

Per return, cost is more effective; Proconnect Tax Online has the ability to roll over prior year's information.
Anonymous | TrustRadius Reviewer

Return on Investment

CCH Axcess

No answers on this topic

Proconnect Tax Online

  • For 2018 taxes, it has had zero positive impact: we spent funds for software that will not produce the same forms that it has produced in the past. Therefore, it negatively effects our income tax preparation for 2018, leaving us to prepare needed forms outside of the software or purchase from a different company.
Anonymous | TrustRadius Reviewer

Pricing Details

CCH Axcess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CCH Axcess Editions & Modules

Additional Pricing Details

Proconnect Tax Online

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Proconnect Tax Online Editions & Modules

Edition
1-9 Returns94.451
10-49 Returns83.951
50-99 Returns73.451
200-299 Returns73.451
  1. per return
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CCH Axcess
5.0
Proconnect Tax Online
4.6

Support Rating

CCH Axcess
Proconnect Tax Online
5.0

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